What is the deadline for a Fitstop franchisee to provide documentation demonstrating that they have remedied a complaint?
Fitstop Franchise · 2024 FDDAnswer from 2024 FDD Document
- 11.3.7 You shall, within twenty four (24) hours of your receipt of a complaint from us or a member that you are servicing, remedy that complaint and provide documentation to us no less than seventy two (72) hours thereafter demonstrating that you have remedied such complaint to our satisfaction.
Source: Item 23 — RECEIPTS (FDD pages 50–135)
What This Means (2024 FDD)
According to Fitstop's 2024 Franchise Disclosure Document, a franchisee has a strict timeline to address complaints. Specifically, upon receiving a complaint from Fitstop or a member they service, the franchisee must remedy the complaint within 24 hours.
Following the resolution of the complaint, the Fitstop franchisee is required to provide documentation to Fitstop demonstrating that the complaint has been resolved to Fitstop's satisfaction. This documentation must be provided no less than 72 hours after the franchisee receives the initial complaint.
This requirement highlights the importance Fitstop places on rapid response and resolution of issues. Failing to meet these deadlines could potentially lead to further action from the franchisor, as outlined elsewhere in the Franchise Agreement.