Can Fitstop change its System standards and specifications?
Fitstop Franchise · 2024 FDDAnswer from 2024 FDD Document
You must operate all aspects of your Franchised Business in strict conformance with the methods, standards and specifications of our System. Our methods, standards, and specifications will be communicated to you in writing through our confidential Manuals and other proprietary guidelines and writings that we prepare for your use in connection with the Franchised Business and System. We may change our System standards and specifications from time to time, as we deem appropriate or necessary in our sole discretion, and you will be solely responsible for costs associated with complying with any modifications to the System.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 19–23)
What This Means (2024 FDD)
According to Fitstop's 2024 Franchise Disclosure Document, Fitstop retains the right to modify its System standards and specifications as it deems necessary. These standards and specifications are communicated to franchisees in writing through confidential manuals and other proprietary guidelines.
As a Fitstop franchisee, you are responsible for all costs associated with complying with any modifications to the System. This could include changes to approved products and services, which Fitstop may update or modify at any time. Franchisees must operate their businesses in strict conformance with Fitstop's methods, standards, and specifications.
Fitstop may also establish procedures for franchisees to follow to resolve customer complaints, potentially including directives regarding customer refunds or discounts for future services. If a franchisee wishes to offer any product or service not already approved or use any item as a substitute for a required item, they must obtain prior written approval from Fitstop.