Is the franchisee required to install and maintain a high-speed internet connection at the Fat Shack restaurant?
Fat_Shack Franchise · 2025 FDDAnswer from 2025 FDD Document
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Franchisee shall obtain and maintain computer hardware, software and a high speed Internet connection meeting FSI's standards and specifications as they may exist from time to time.
Franchisee shall allow FSI continuous access to the data and information on Franchisee's computers and point of sale system without interruption, except for power outages and other events outside of Franchisee's control.
Franchisee agrees that FSI may assign an electronic mail address to Franchisee and Franchisee agrees to use such address to access messages and information posted by FSI and other FAT SHACK franchise owners.
Franchisee shall check the e-mail address it designates for notice purposes (and, if applicable, any e-mail address that may be provided by FSI) at least once per business day, and respond to all e-mail messages appropriately within one business day.
FSI may post information about Franchisee's FAT SHACK Restaurant on FSI's intranet system and/or on FSI's website(s).
In the event FSI sets up an electronic intranet system, Franchisee agrees to participate in FSI's electronic intranet system whereby FSI and all FAT SHACK Restaurant owners and Area Representatives exchange information electronically.
Source: Item 23 — Receipts (FDD pages 53–223)
What This Means (2025 FDD)
According to Fat Shack's 2025 Franchise Disclosure Document, franchisees must obtain and maintain computer hardware, software, and a high-speed internet connection that meets Fat Shack's standards and specifications, which may change over time. This requirement ensures that the Fat Shack restaurant can operate efficiently and stay connected with Fat Shack's systems.
Fat Shack requires franchisees to allow continuous access to the data and information on their computers and point-of-sale (POS) systems, with exceptions only for events outside of the franchisee's control, such as power outages. Fat Shack may also assign an email address to the franchisee for communication purposes, and the franchisee must check this email address (or any email address provided by Fat Shack) at least once per business day and respond to messages appropriately within one business day.
Furthermore, Fat Shack may post information about the franchisee's Fat Shack Restaurant on its intranet system or websites. If Fat Shack establishes an electronic intranet system, franchisees must participate, allowing for the electronic exchange of information between Fat Shack, restaurant owners, and area representatives. This ensures that all locations stay aligned with Fat Shack's standards and have access to important updates and communications.