Under what circumstances will Face Foundrie furnish counseling and advisory services to the franchisee?
Face_Foundrie Franchise · 2025 FDDAnswer from 2025 FDD Document
- 4.05 Advisory Services. During the Term, Franchisor may, in its sole discretion, upon the request of Franchisee or if determined necessary by Franchisor, furnish counseling and advisory services to Franchisee with respect to the development, opening and/or operation of the Facial Bar.
These counseling and advisory services shall occur at Franchisor's offices or via telephone or e-mail.
Franchisor shall generally provide such
assistance at no expense to Franchisee, provided Franchisor reserves the right, in its sole discretion, to charge Franchisee its then-current per diem charges plus expenses incurred in connection with providing counseling and advisory services beyond those offered as part of Franchisor's standard support established for the System. In addition, if requested by Franchisee and Franchisor's personnel are available, or if determined necessary by the Franchisor in its sole discretion, Franchisor may provide onsite assistance and training at the Facial Bar, however, Franchisee shall pay to Franchisor its then-current per diem charges plus expenses and costs incurred by Franchisor in rendering such assistance.
Source: Item 22 — CONTRACTS (FDD pages 73–74)
What This Means (2025 FDD)
According to Face Foundrie's 2025 Franchise Disclosure Document, Face Foundrie may furnish counseling and advisory services to franchisees under certain circumstances. Specifically, Face Foundrie may offer these services upon the franchisee's request or if Face Foundrie deems it necessary, in its sole discretion, with respect to the development, opening, and/or operation of the Facial Bar. These services can be provided at Face Foundrie's offices or via telephone or email.
Face Foundrie generally provides this assistance at no expense to the franchisee. However, Face Foundrie retains the right to charge its then-current per diem charges plus expenses for counseling and advisory services that go beyond the standard support established for the Face Foundrie system. Additionally, if the franchisee requests on-site assistance and training at the Facial Bar, and Face Foundrie personnel are available, or if Face Foundrie determines on-site assistance is necessary, the franchisee will be responsible for paying Face Foundrie's then-current per diem charges plus all incurred expenses and costs.
This means that while Face Foundrie offers support to help franchisees establish and run their locations, franchisees should be aware that extensive or on-site assistance can incur additional costs. Franchisees should clarify what constitutes "standard support" and understand the potential per diem charges and expenses for additional services to budget accordingly. This policy is fairly typical in franchising, where franchisors provide initial and ongoing support, but may charge extra for specialized or intensive assistance.