Is Face Foundrie obligated to provide training or assistance to the franchisee's particular level of satisfaction?
Face_Foundrie Franchise · 2025 FDDAnswer from 2025 FDD Document
d to rely solely on the decision of the
Operating Partner without discussing the matter with any other party. In the event that your Operating Partner ceases to own at least a 20% ownership interest and voting interest in you, or fails to meet our requirements, you must designate a new Operating Partner within thirty (30) days for our review and approval.
Franchisee will inform Franchisor in writing as to the identity of the Operating Partner and its Salon Manager, including all additions to and successors. As and when required by Franchisor, the Operating Partner and the Salon Manager must attend and successfully complete to the satisfaction of Franchisor an initial management training program specified by Franchisor, and are required to complete the initial training program before the Facial Bar may open for business. No fee will be charged by Franchisor for the participation of up to three (3) individuals in the training program, however, Franchisee shall be responsible for the costs and expenses (such as transportation, lodging, meals, compensation and incidental expenses) of each individual who attends the training. You may invite additional employees to attend the initial training program if space allows, though we reserve the right to charge you our then-current training fee for each additional individual. We also reserve the right to limit the number of additional attendees for the initial training program. We reserve the right to require your assistant managers to attend the initial training program, in our sole discretion. Any successor or replacement Operating Partner or Salon Manager must successfully compete the initial training program no more than thirty (30) days after appointed, provided that, Franchisor may in its sole discretion offer an abbreviated training program for approved successor or replacement Salon Managers who previously served in designated positions at the Facial Bar. Franchisee is responsible for all related travel and living expenses and wages incurred in connection with any replacement Operating Partner or Salon Manager attending these training sessions, as well as Franchisor's training fee. No such person may offer services to your Facial Bar or supervise your Facial Bar until they have completed the initial training program.
- 4.02 Franchisee Training Programs. Franchisee shall implement a training program approved by Franchisor for Personnel of the Facial Bar and shall be responsible for the proper training of its employees. Franchisee agrees not to employ any person who fails or refuses to complete Franchisee's training program or is unqualified to perform his or her duties at the Facial Bar in accordance with the requirements established for the operation of a Face Foundrié Facial Bar. We may require your Operating Partner and Personnel to attend various training courses, trade shows, ongoing education or certification programs, and/or webinars at the times and locations designated by us, including courses and programs provided by third-parties we designate and/or provided by us and our Affiliates. You will be responsible for the costs of all such ongoing education.
- 4.03 Additional Training. Franchisee and its employees shall attend and conduct such additional training programs as Franchisor may from time to time reasonably require relating to the operation of the Facial Bar and the System. Franchisee also may be required to purchase training or other instructional materials as specified by Franchisor from time to time in the Operations Manual or otherwise. Franchisee is responsible for reimbursement of Franchisor's trainers' travel and living expenses and other related expenses for any such additional training. Franchisee is responsible for all travel and living expenses and wages incurred in connection with its Personnel attending any training sessions. Franchisor reserves the right to charge for training program fees beyond the initial training program for Franchisee and its original Operating Partner, including without limitation additional pre-opening training if we determine in our sole discretion that your staff is not properly trained before the Facial Bar opens.
Source: Item 22 — CONTRACTS (FDD pages 73–74)
What This Means (2025 FDD)
According to Face Foundrie's 2025 Franchise Disclosure Document, the franchisee's Operating Partner and Salon Manager must successfully complete the initial management training program to the satisfaction of Face Foundrie before the Facial Bar can open. Face Foundrie also has the right to provide counseling and advisory services to the franchisee, if requested or deemed necessary by Face Foundrie. However, Face Foundrie is not obligated to provide training or assistance to the franchisee's particular level of satisfaction. The training must be completed to Face Foundrie's satisfaction.
Face Foundrie requires the franchisee to implement a training program approved by Face Foundrie for the Facial Bar's personnel and ensures employees complete the franchisee's training program. Face Foundrie may also require the Operating Partner and personnel to attend various training courses, trade shows, ongoing education, certification programs, and/or webinars. The franchisee is responsible for the costs of all ongoing education.
Face Foundrie may furnish counseling and advisory services to the franchisee with respect to the development, opening, and/or operation of the Facial Bar, either at Face Foundrie's offices or via telephone or e-mail. Face Foundrie generally provides such assistance at no expense to the franchisee but reserves the right to charge its then-current per diem charges plus expenses for counseling and advisory services beyond its standard support. On-site assistance and training may be provided at the Facial Bar if requested by the franchisee and Face Foundrie personnel are available, or if Face Foundrie deems it necessary, but the franchisee will pay Face Foundrie's per diem charges plus expenses and costs incurred.