What is the Face Foundrie franchisee's obligation regarding compliance with Franchisor's specifications?
Face_Foundrie Franchise · 2025 FDDAnswer from 2025 FDD Document
(h) Use only those products, supplies, furnishings, services, and equipment that (i) conform to the standards and specifications designated by Franchisor in the Operations Manual or otherwise, and (ii) are purchased from suppliers designated or approved in writing by Franchisor.
(c) Franchisee shall make, from time to time, such upgrades and other changes to the Computer System and Required Software as Franchisor may request in writing, and Franchisor may periodically require Franchisee, at its expense, to upgrade or update the Computer System and Required Software to remain in compliance with the standards, specifications and requirements required by Franchisor (collectively, "Computer Upgrades").
Franchisee shall adapt the standard plans to the Facial Bar's location, subject to Franchisor's approval.
Franchisee agrees to comply with Franchisor's System standards regarding Memberships, including regarding the following matters: (i) the types and terms of Memberships it may offer; (ii) the form(s) of Membership Agreement; (iii) the terms and conditions upon which a member may transfer his or her Membership from the Facial Bar to another Face Foundrié Facial Bar and vice versa; (iv) admission of members of the Facial Bar to other Face Foundrié Facial Bars; (v) procedures to follow when members transfer to or from the Facial Bar; (vi) use and acceptance of coupons, passes, certificates, and gift cards; (vii) group accounts and group Memberships (and discounts applicable thereto); and (viii) payment terms for Memberships.
Source: Item 22 — CONTRACTS (FDD pages 73–74)
What This Means (2025 FDD)
According to Face Foundrie's 2025 Franchise Disclosure Document, franchisees must adhere to specific standards and specifications set by Face Foundrie in several key areas of their business operations. These include the construction and interior design of the Facial Bar, the products and services offered, the equipment and supplies used, and the technology employed. Franchisees are responsible for adapting Face Foundrie's standard design plans to their specific location, but these adaptations are subject to Face Foundrie's approval.
Specifically, Face Foundrie franchisees must use only those products, supplies, furnishings, services, and equipment that conform to Face Foundrie's standards and specifications. These items must be purchased from suppliers that Face Foundrie has designated or approved in writing. Additionally, franchisees are obligated to make upgrades and changes to their computer systems and software as requested by Face Foundrie to remain compliant with the brand's standards. They must also comply with Face Foundrie’s system standards regarding memberships, including the types and terms of memberships offered, the form of the membership agreement, and the terms and conditions for membership transfers.
Furthermore, Face Foundrie franchisees are required to maintain sufficient inventories and employ enough staff to operate the Facial Bar at its maximum capacity and efficiency, following the hours and days designated or approved by Face Foundrie. They must also ensure that all employees wear uniforms, adhere to the system dress code, and conduct themselves in a competent and courteous manner. Compliance with these specifications is crucial for maintaining the uniformity and quality standards of the Face Foundrie brand, protecting its goodwill, and ensuring a consistent customer experience across all locations.
While franchisees are responsible for ensuring their Facial Bars comply with all federal, state, and local laws, including the Americans with Disabilities Act (ADA), Face Foundrie's review of construction plans is limited to assessing compliance with its design standards. This means the franchisee bears the ultimate responsibility for legal compliance, highlighting the importance of engaging qualified professionals to ensure all aspects of the Facial Bar meet regulatory requirements.