For a Face Foundrie franchise, if the Salon Manager resigns, what is the Operating Partner required to do?
Face_Foundrie Franchise · 2025 FDDAnswer from 2025 FDD Document
pervisory responsibilities for the operation of your Facial Bar. Your Operating Partner will remain fully responsible for your Salon Manager's performance. If your Salon Manager resigns or is terminated, or no longer meets our qualifications, your Operating Partner must immediately assume day-to-day operational management and supervision of your Facial Bar on a full-time basis until the appointment of a new Salon Manager who meets our qualifications, is approved by us, and who
has completed the required training. If you are a business entity, your Salon Manager need not own any equity interest in you.
We require that your initial Facial Bar be located within a one hour drive of your primary residence, although we reserve the right to waive this requirement in our sole discretion. Your Operating Partner and the Salon Manager must complete our initial training requirements and all other training we reasonably designate. We also require that the controlling owner in your business and the Operating Partner, if different, attend our Annual Conference each year, even if that person is not personally supervising your Facial Bar.
We may require each of your owners and their spouses to personally guarantee, on a joint and several basis, your obligations to us under the Franchise Agreement. The guarantees will be in the form of the Guaranty, Indemnification, and Acknowledgement attached as Exhibit C to the Franchise Agreement. Additionally, you must obtain a Confidentiality Agreement in the form included as Exhibit I to the Franchise Agreement from your Salon Manager and any other managers, assistant managers, and employees to whom you provide our confidential information and you must deliver such agreements to us within three days from the date we require them.
ITEM 16. RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL
You must conduct the business operated at your Facial Bar as required by the Operations Manual and the Franchise Agreement.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 49–50)
What This Means (2025 FDD)
According to Face Foundrie's 2025 Franchise Disclosure Document, if the Salon Manager resigns or is terminated, the Operating Partner must immediately assume full-time, day-to-day operational management and supervision of the Facial Bar. This obligation continues until a new Salon Manager is appointed who meets Face Foundrie's qualifications, is approved by them, and has completed the required training. The replacement Salon Manager must be appointed within 60 days of the previous manager's departure.
This requirement ensures continuity in the Facial Bar's operations and adherence to Face Foundrie's standards even during staffing transitions. The Operating Partner, who must own at least 20% of the equity in the business, is expected to step in and maintain control over the business during the interim period. This highlights the importance of the Operating Partner being fully conversant with all aspects of the Face Foundrie business model and operational procedures.
Furthermore, any successor or replacement Salon Manager must successfully complete the Initial Training Program no more than 30 days after appointment. However, a replacement Salon Manager who already works in the Facial Bar as an esthetician or front bar attendant is not required to attend the full Initial Training Program, but instead will attend Manager Boot Camp. The franchisee must pay Face Foundrie's then-current training fee ($1,200 per attendee, plus costs) for any successor or replacement Operating Partner or Salon Manager that attends the Initial Training Program or $800 plus costs for Manager Boot Camp.
This requirement places a significant responsibility on the Operating Partner, demanding their immediate and full-time involvement in the business whenever there is a vacancy in the Salon Manager position. Franchisees should consider this obligation when assessing their capacity to manage the business, particularly if they have other business interests or personal commitments. The cost of training a replacement Salon Manager should also be factored into the financial planning.