How does Face Foundrie ensure that franchisees maintain the highest degree of quality and service (Item 8)?
Face_Foundrie Franchise · 2025 FDDAnswer from 2025 FDD Document
ccessful operation of the Facial Bar. Franchisee also acknowledges and agrees that Franchisor has worked to develop and maintain a reputation for excellence with respect to the products and services sold under the Marks and at Face Foundrié Facial Bars, and Franchisee acknowledges and agrees that it is of the utmost importance to Franchisor, Franchisee and all other Face Foundrié Facial Bars that such reputation be maintained. As such, Franchisee covenants and agrees with respect to the operation of the Facial Bar that Franchisee and its employees and agents will comply with all of the requirements of the System and the Operations Manual and will throughout the Term:
- (a) Operate the Facial Bar and prepare and sell all products and services sold therein in accordance with, and comply with all requirements of, this Agreement, Franchisor, the System and the Operations Manual as they are now or hereafter established, including, without limitation, any specifications, standards, business practices and policies. Franchisor and its duly authorized representatives shall have the right, if they so elect, at all reasonable times, to enter and inspect the Facial Bar to ensure that Franchisee is in compliance therewith and to test any and all service offerings, equipment, systems, products and supplies used in connection with the operation of the Facial Bar.
- (b) Maintain at all times, at its expense, the Facial Bar and its equipment, fixtures, furnishings, furniture, décor, premises, parking areas, landscape areas, if any, and interior and exterior signs in a clean, attractive and safe condition in conformity with the Operations Manual and Franchisor's high standards and public image. Franchisee shall promptly make all repairs and replacements thereto as may be required to keep the Facial Bar in the highest degree of sanitation and repair and to maintain maximum efficiency and productivity and in accordance with Franchisor's specifications and in compliance with applicable laws. If Franchisor changes the System or standards of operation with respect to the Facial Bar, Franchisee expressly agrees to comply with each change within such reasonable time as Franchisor may require, or if no time is specified, within thirty (30) days after receiving notification of the change. Franchisee shall also maintain maintenance contracts and/or service contracts on all equipment and machinery designated by Franchisor and Franchisor shall have the right to designate the vendor(s) for such contracts and the requirements for the contracts.
- (c) Make no physical changes from blueprint specifications or approved remodeling plans in connection with the Premises, or the design thereof, or any of the materials used therein, or their colors, without the express written approval of Franchisor, except that Franchisee will, upon request of Franchisor, make such reasonable alterations to the Facial Bar or premises as may be necessary to conform to the then-current marketing and operating standards and specifications of the System. Franchisee will paint the Facial Bar (interior or exterior) at such intervals as Franchisor may reasonably determine to be advisable, which determination shall in no event be more than once in any calendar year.
- (d) Comply with all applicable laws, rules, ordinances, regulations and licensing and permitting requirements that affect or otherwise concern the Facial Bar or the Premises, including, without limitation, zoning, disability access, signage, fire and safety, sales tax registration, music licensing, health and sanitation, construction, HVAC, plumbing, environmental laws, and other data privacy regulations, guidelines and best practices. Franchisee will be solely responsible for obtaining any and all licenses and permits required to operate the Facial Bar. Franchisee must comply with all state and local laws and regulations regarding the staffing and management of the Facial Bar, including without limitation (i) any requirements for medical personnel supervision, ownership, oversight or involvement with the Facial Bar, and (ii) any requirements for certain services to be provided by licensed and/or credentialed individuals. Without limiting the previous
sentence, Franchisee must ensure each employee or contractor has all necessary licenses, and meets all continuing education requirements, and Franchisee must maintain copies of all such licenses. Franchisee must notify Franchisor in writing within five (5) days of the commencement of any action, disciplinary investigation, suit, proceeding or investigation, or of the issuance of any order, injunction, award of decree, by any court, agency, or other governmental instrumentality that relates to Franchisee, the Facial Bar, or any of Franchisee's employees. Franchisee must keep copies of all health, fire, building occupancy and similar inspection reports on file and available for Franchisor to review. Franchisee must promptly forward to Franchisor any correspondence stating that Franchisee is not in compliance with any such laws, rules, ordinances and regulations.
What This Means (2025 FDD)
According to Face Foundrie's 2025 Franchise Disclosure Document, franchisees must adhere to specific standards to maintain quality and service. Franchisees are required to operate their Facial Bar in accordance with the System and Operations Manual, including all specifications, standards, business practices, and policies. Face Foundrie retains the right to inspect the Facial Bar at reasonable times to ensure compliance and test service offerings, equipment, systems, products, and supplies. Franchisees must maintain the Facial Bar in a clean, attractive, and safe condition, meeting Face Foundrie's high standards and public image, and promptly make any necessary repairs and replacements. Franchisees are also obligated to comply with any changes to the System or operational standards within a reasonable timeframe, typically thirty days after notification.
To further ensure quality, Face Foundrie mandates that franchisees operate under the on-site supervision of someone who has completed their training programs. Franchisees must participate in national, regional, and local advertising and promotional activities required by Face Foundrie, including honoring promotions like discount coupons and gift cards. They must also maintain contracts with third-party services for customer service, mystery shopping, client safety, or other programs designed to audit and evaluate operations, bearing the costs associated with these services. Additionally, franchisees are expected to secure the highest possible classification for beauty services from governmental authorities and maintain general standards of quality, maintenance, repairs, safety, and sanitation.
If a franchisee fails to meet these standards, Face Foundrie has the option to send trained personnel to the Facial Bar to train the staff until the required classification is obtained or the standards are met. The franchisee is responsible for covering all costs associated with these personnel, including transportation, meals, lodging, wages, and benefits. Franchisees must also adhere to any pricing requirements set by Face Foundrie for products and services. These measures collectively ensure that all Face Foundrie locations maintain a consistent level of quality and service, protecting the brand's reputation and customer experience.