What aspects of the Face Foundrie Facial Bar must the franchisee maintain at their own expense?
Face_Foundrie Franchise · 2025 FDDAnswer from 2025 FDD Document
e indemnity provisions set forth in Section 17.02 hereof. Notwithstanding the existence of such insurance, Franchisee, as agreed above, is and shall be responsible for all loss or damage and contractual liability to third persons originating from or in connection with the operation of the Facial Bar and for all claims or demands for damages to property or for injury, illness or death of persons directly or indirectly resulting therefrom.
- 9.06 Vehicles. Franchisee, entirely at its own expense, shall provide all vehicles as may be necessary and proper for the operation of the Facial Bar pursuant to this Agreement and shall maintain such vehicles in good working order and repair. Franchisee shall be solely responsible for registration and licensing of such vehicles and for the payment of all taxes and assessments thereon. Franchisor shall have no responsibility for any expense in connection with the purchase, maintenance or use of such vehicles, such expenses being the sole responsibility of Franchisee.
- 9.07 Customers. Franchisee will conform to all quality and customer service standards prescribed by Franchisor in writing. All of the services performed by Franchisee shall be of a high standard of workmanship and quality. Franchisee shall at all times maintain a general policy of satisfaction of customers and shall address all complaints of and controversies with customers arising out of the operation of the Facial Bar. Franchisee shall use its best efforts to respond to each customer complaint within twenty-four (24) hours after receipt of such complaint from the customer or from Franchisor (if the customer complains first to Franchisor). If Franchisee fails to respond to a complaint within such twenty-four (24) hour period, Franchisor may intervene and address and/or resolve such complaint (without incurring liability); if Franchisor incurs costs and/or expenses in addressing and/or resolving the complaint, Franchisor may charge such costs and/or expenses back to Franchisee the full amount of such costs and expenses. Franchisee shall comply with all customer service standards and procedures adopted by Franchisor as necessary to protect the goodwill of the System.
- 9.08 Memberships. Franchisee will offer and sell rights of access or service packages to the Facial Bar (each a "Membership") as Franchisor requires from time to time. All Memberships must be evidenced by a written agreement and may not be for a term that extends beyond the expiration of this Agreement (a "Membership Agreement").
Source: Item 22 — CONTRACTS (FDD pages 73–74)
What This Means (2025 FDD)
According to the 2025 Face Foundrie Franchise Disclosure Document, franchisees are responsible for various expenses related to operating their Facial Bar. These include providing and maintaining vehicles necessary for the business's operation, covering registration, licensing, taxes, and assessments for these vehicles. Face Foundrie franchisees must also manage all costs associated with ongoing education and training programs for themselves and their employees, including travel, living expenses, and wages.
Additionally, Face Foundrie franchisees are responsible for the travel and living expenses, plus registration fees, for themselves, their Operating Partner, and/or managers when attending required conferences. Franchisees must also cover the costs of supplies, equipment, and other items used in connection with the Facial Bar, ensuring timely payments to avoid delinquency. If Face Foundrie provides on-site assistance and training at the Facial Bar, the franchisee is responsible for covering the per diem charges, expenses, and costs incurred by Face Foundrie.
Furthermore, if Face Foundrie intervenes to resolve customer complaints due to the franchisee's failure to respond within 24 hours, the franchisee will be charged for all costs and expenses incurred by Face Foundrie in addressing the complaint. These financial responsibilities underscore the importance of efficient management, adherence to brand standards, and proactive customer service to minimize additional expenses for Face Foundrie franchisees.