Who bears the cost if Expense Reduction Analysts requires an upgrade to the computer system?
Expense_Reduction_Analysts Franchise · 2025 FDDAnswer from 2025 FDD Document
11.9 Computer System
You must acquire and use a computer system with the capability to easily and effectively run the ERA Management Information System and other standard office and administrative programs in the manner required by the Franchisor. The computer system must also be able to access the Internet and the Franchisor's servers. The ERA Management Information System represents a transparent source of data that transforms the access and control of information allowing corporate communication and support, including performance management and reporting of the ERA Businesses. Periodically, the Franchisor may require You to upgrade Your equipment to meet the Franchisor's then-current ERA System standards and to accommodate any upgrades to the ERA Management Information System or other software that the Franchisor requires You to use. You must promptly comply with any such requests at Your Cost.
Source: Item 23 — RECEIPTS (FDD pages 58–215)
What This Means (2025 FDD)
According to Expense Reduction Analysts' 2025 Franchise Disclosure Document, the franchisee is responsible for the costs associated with upgrading their computer system to meet the franchisor's current standards. This includes upgrades necessary to accommodate changes to the ERA Management Information System or other software that Expense Reduction Analysts requires the franchisee to use.
Expense Reduction Analysts requires franchisees to acquire and use a computer system capable of running the ERA Management Information System, standard office programs, and accessing the internet and the franchisor's servers. The ERA Management Information System is described as a data source that facilitates corporate communication, support, performance management, and reporting for ERA businesses.
This requirement means that franchisees must be prepared to invest in and maintain their computer systems to comply with Expense Reduction Analysts' evolving technology standards. While the FDD includes suggested computer system requirements, franchisees should anticipate potential future upgrade costs to remain compliant with Expense Reduction Analysts' standards. This could involve purchasing new hardware or software as directed by Expense Reduction Analysts.