What happens if there is a dispute about the content of any Exit manual?
Exit Franchise · 2025 FDDAnswer from 2025 FDD Document
shall, at its own expenses and within a reasonable time not to exceed sixty (60) days after receipt of written notice, adopt and use any such changes, additions, deletions or modifications to the Proprietary Marks, Training Manuals or other parts of the EXIT System. Franchisee shall at all times ensure that its copy of the Training and Operating Manuals are kept current and up to date. In the event of any dispute as to the content of any Manual, the master copy of the Manual maintained by EXIT shall control.
Source: Item 23 — RECEIPT (FDD pages 42–235)
What This Means (2025 FDD)
According to Exit's 2025 Franchise Disclosure Document, if there is a disagreement regarding the content of any manual, the master copy of the manual maintained by Exit will be the controlling document. This means that Exit has the final say on what the official and correct procedures are.
For a prospective franchisee, this highlights the importance of adhering to Exit's established systems and guidelines. It minimizes the franchisee's ability to deviate from the prescribed methods outlined in the training manuals. Franchisees must ensure their copies of the training and operating manuals are current and up to date.
This clause protects Exit's brand consistency and operational standards across all franchise locations. It also places the responsibility on the franchisee to stay informed about any changes or updates to the manuals, as they are obligated to follow the most current version as determined by Exit.