Under the Crowdstrike Pass-Through Terms and Conditions, does Even Hotels or AT&T provide warranties for third-party software?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
AT&T shall pass through to Customer any warranties for third-party software available from the manufacturer or licensor. The manufacturer or licensor, and not AT&T, is responsible for any such warranty terms and commitments. ALL SOFTWARE IS OTHERWISE PROVIDED TO CUSTOMER ON AN "AS IS" BASIS. Warranties are revised from time to time.
Eligible Participant acknowledges and agrees that any virus-scanning process and any security software -- including the CrowdStrike Third Party Software -- are reactive measures, and further, acknowledges and understands that CrowdStrike Third Party Software is not one hundred percent effective in preventing business impact from viruses and other security attacks. In the event a virus or other security attack penetrates Eligible Participant's network, Eligible Participant is solely responsible for repair of all infected computer systems.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, under the Crowdstrike Pass-Through Terms and Conditions, AT&T does not provide warranties for third-party software. Instead, AT&T will pass through any warranties for third-party software that are available from the manufacturer or licensor of the software. The manufacturer or licensor, not AT&T, is responsible for the warranty terms and commitments. All software is provided to the customer on an "AS IS" basis otherwise.
This means that as an Even Hotels franchisee, you cannot rely on AT&T for any warranties related to the Crowdstrike software. Any recourse you have regarding the software's performance or defects would be through the original manufacturer or licensor, according to their specific warranty terms. It is important to carefully review those third-party warranty terms to understand the scope of coverage, limitations, and procedures for making a claim.
The FDD also states that any security software, including CrowdStrike, is a reactive measure and not 100% effective in preventing security attacks. The franchisee is solely responsible for repairing infected computer systems if a virus or other security attack penetrates the network. This highlights the importance of having a comprehensive security plan and understanding the limitations of the software provided.