Under what conditions will IHG provide support services for Even Hotels franchisees?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
4. IHG's Responsibilities:
A. Training.
During the License Term, IHG will continue to specify and provide required and optional training services and programs at various locations and in various formats. A fee may be charged for certain required and optional training services. Travel, lodging and other expenses of Licensee and its employees will be borne by Licensee. Reasonable charges may also be assessed for training materials.
B. Reservation Services.
During the License Term, so long as Licensee is in full compliance with its obligations hereunder, IHG will afford Licensee access to reservation service for the Hotel under the terms of the Master Technology Services Schedule set forth in Attachment "D" hereto. However, IHG has no obligation to afford Licensee access to reservation service for the Hotel regarding reservations for any date after the expiration date of this License or for any date after the termination date established by IHG, following any applicable notice period or any applicable opportunity to cure.
C. Consultation on Operations, Facilities and Marketing.
During the License Term, IHG shall have the right (but not the obligation) to make available to Licensee consultation and advice in connection with operations, facilities and marketing. IHG may from time to time furnish to Licensee names of suppliers or recommend to Licensee suppliers of goods and services required or useful in the operation of the Hotel; however, IHG is not obligated to furnish any such names or to continue doing so, and Licensee is under no obligation to use any such supplier, unless expressly required to do so by the terms of this License, the Standards or otherwise. In identifying or recommending suppliers, IHG exercises its business judgment based on its information as of that date and its sense of the long-term interests of the Brand System. IHG's identification or recommendation of a supplier is not a warranty of the financial condition or performance of any supplier or of any other factor. Licensee's use of an identified or recommended supplier that sells products or services meeting IHG's standards and specifications may facilitate compliance with those standards and specifications, but it is not a substitute for Licensee's compliance obligations.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, IHG offers support services to franchisees under specific conditions and frameworks. IHG provides required and optional training services and programs during the license term, though fees may be charged for certain training services, and the franchisee bears the expenses for travel, lodging, and training materials. IHG also provides access to reservation services for the hotel as long as the franchisee fully complies with their obligations under the license agreement. However, this access is limited to the duration of the license and can be terminated if the agreement is terminated.
IHG may offer consultation and advice on operations, facilities, and marketing but is not obligated to do so. They may also suggest suppliers for goods and services, but franchisees are generally not required to use these suppliers unless explicitly stated in the license, standards, or other agreements. IHG also makes available core technology solutions, additional required services, and optional services through agreements with service providers. These services are subject to supplemental terms that IHG can modify with ten days' notice.
For certain technology-related services like IHG Connect, Employee Safety Devices, Public Access Computers, and In Room Entertainment and Media Solutions, franchisees are required to enter into participation agreements with approved service providers. Additionally, franchisees are responsible for maintaining a high standard of operation at the hotel, complying with IHG's standards, and using approved goods and services. Failure to adhere to these standards and requirements could impact the support services provided by IHG.