What does the term 'Agents' refer to in the context of the Even Hotels Master Technology Schedule?

According to Even Hotels' 2025 Franchise Disclosure Document, the term 'Agents' within the context of the Master Technology Schedule refers to the employees, contractors, suppliers, subcontractors, and representatives of the franchisee (Licensee). This definition is important because the franchisee is responsible for ensuring that all of its Agents comply with the terms and conditions outlined in the franchise agreement, including the Master Technology Schedule.

This means that Even Hotels franchisees must ensure their staff, any contractors they hire, their suppliers, and any subcontractors or representatives working on their behalf adhere to the technology standards and requirements set forth by IHG. The franchisee is liable for any actions or failures of their Agents to comply with these terms. This responsibility extends to all aspects of the technology schedule, ensuring that everyone involved in the hotel's operations follows the established protocols.

For a prospective Even Hotels franchisee, this highlights the importance of carefully managing and overseeing all personnel and third-party relationships. Franchisees need to implement training programs and monitoring systems to ensure compliance among their Agents. This also means that the franchisee should carefully vet any third parties they plan to engage to ensure they are capable of adhering to Even Hotels' technology requirements. By understanding and managing the actions of their Agents, franchisees can mitigate the risk of non-compliance and potential liabilities.