During System Installation for Even Hotels, who is responsible for providing the Internet Circuit/Bandwidth?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
IHG requires that Licensee, at Licensee's cost, purchase broadband Internet access at the Hotel in order to establish the primary WAN link.
IHG's WAN link will be used as a backup if the primary WAN link fails.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, the franchisee (referred to as "Licensee") is responsible for purchasing broadband Internet access at the hotel to establish the primary WAN link. IHG's WAN link will serve as a backup if the primary connection fails. This indicates that securing and paying for the primary internet circuit and bandwidth is the franchisee's responsibility during the system installation phase.
Furthermore, the FDD states that at least 120 days before the hotel opening date, the franchisee must acquire the hardware, software, and communications capabilities specified in the Minimum Configuration. This includes entering into Participation Agreements for Additional Required Services. This timeline emphasizes the franchisee's proactive role in ensuring that the necessary internet infrastructure is in place well in advance of the hotel's launch.
IHG also offers IHG Connect, which includes IHG Connect Bandwidth providing internet connectivity to the Hotel per the Standards. Bandwidth is currently provided through an Order Form via IHG Marketplace. This suggests that while the franchisee is responsible for procuring internet access, IHG provides a supported program and marketplace to facilitate this process, ensuring that the chosen bandwidth meets the brand's standards and operational requirements.