What are the Even Hotels support hours in French?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
Calls outside listed hours of operation will be supported by SCH global operations to ensure 24 hour coverage in English, French and Spanish.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, calls outside the IHG Voice Reservation Office's listed hours of operation will be supported by SCH global operations to ensure 24-hour coverage in English, French, and Spanish.
This means that while the standard support hours may vary, Even Hotels franchisees can expect continuous support in French through SCH global operations during off-peak times. This ensures that French-speaking customers or staff will have access to assistance at any time of day.
It is important for prospective franchisees to confirm the specific hours of operation for the IHG Voice Reservation Office and understand how SCH global operations handle support requests in different languages. This will help in managing customer expectations and ensuring smooth operations at the hotel.