What services does SCH provide to Even Hotels through the Office during the term of the agreement?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
oice Reservation Service link and/or for subsequent maintenance/repair expenses incurred at the Hotel level.
-
- In addition to the operator assisted link, an automated link may be established with the Hotel's selected long distance carrier, which automatically diverts to the Office all incoming reservations calls. Hotel must secure and maintain, at its cost, a dedicated, toll free reservation line with Hotel's long distance carrier.
4.Cost of Services. Hotel Owner shall pay to SCH, in consideration for the services provided by SCH pursuant to this Agreement, the amount of $7.65 per net booking on all reservations booked by the Office for the Hotel ("Fee"). This Fee will also be applied to any net bookings made by the Office from Hoteldirect calls transferred to public InterContinental Hotels Group CRO telephone numbers. The Fee may be modified by SCH once per calendar year upon thirty (30) days prior written notice to Hotel Management. Any increases to the Fee will not exceed ten percent (10%) of the previous fee. SCH shall bill Hotel monthly for the Fees.
5.Description of Services. SCH shall, through the Office, provide to Hotel Owner and/or Hotel Owner's authorized representative the following services during the Term of this Agreement:
-
- reservation services for all calls transferred to the Office from the Hotel;
-
-
- telephone connections between the Hotel and the Office;
-
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to the 2025 Even Hotels Franchise Disclosure Document, SCH provides several services to the Hotel Owner through the Office during the agreement term. These services include reservation services for calls transferred from the hotel to the Office, telephone connections between the Hotel and the Office, and management and staffing of the Office by SCH employees. SCH is also responsible for furnishing the Office with necessary equipment, hardware, software, and furnishings.
Additionally, Even Hotels will receive performance reports detailing call handling, the number of rooms sold with confirmation percentage, the number of room nights sold with average daily rate, and the revenue produced. In exchange for these services, the Hotel Owner pays SCH $7.65 per net booking on all reservations booked by the Office for the Hotel. This fee also applies to net bookings made by the Office from Hoteldirect calls transferred to public InterContinental Hotels Group CRO telephone numbers.
The fee may be modified by SCH once per calendar year, with a 30-day prior written notice to Hotel Management. Any increases to the fee will not exceed 10% of the previous fee. SCH will bill the Hotel monthly for these fees. This arrangement ensures that Even Hotels franchisees have access to a centralized reservation system and support services managed by SCH, allowing them to focus on hotel operations while benefiting from a professional reservation service.