What services does Hewlett-Packard (HP) provide to Even Hotels franchisees under the Equipment Refresh and Integration Services Agreement?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
In June 2022, SCH entered into an Equipment Refresh and Integration Services Agreement with Hewlett-Packard Inc. ("HP") for deployment and procurement services for the hotel PMS. Pursuant to that agreement, HP will provide PMS hardware, software and deployment services at your Hotel. In 2021, SCH entered into a NextGen Payment ("NGP") Installation Services Agreement with HP for the procurement and installation services of a credit card solution. Pursuant to that agreement, HP will provide hardware, software, and installation services at your hotel. You must enter into HP Joinder Agreement in order to obtain the PMS hardware, software and deployment services, and the NGP solution at your Hotel. Copies of the HP Joinder Agreement can be found within Exhibit G-9 to this disclosure document.
Source: Item 1 — THE FRANCHISOR, AND ANY PARENTS, PREDECESSORS AND AFFILIATES (FDD pages 8–14)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, Hewlett-Packard (HP) provides specific services to franchisees through two agreements: the Equipment Refresh and Integration Services Agreement and the NextGen Payment (NGP) Installation Services Agreement.
Under the Equipment Refresh and Integration Services Agreement, which SCH (presumably the parent company or an affiliate) entered into with HP in June 2022, HP provides PMS (Property Management System) hardware, software, and deployment services for the Even Hotels location. This means HP is responsible for supplying the physical equipment, the software programs necessary to run the PMS, and the actual installation and setup of these systems at the hotel.
In 2021, SCH entered into a NextGen Payment (“NGP”) Installation Services Agreement with HP for the procurement and installation services of a credit card solution. Pursuant to that agreement, HP will provide hardware, software, and installation services at your hotel. To receive these services, the franchisee must enter into an HP Joinder Agreement. This agreement ensures that the Even Hotels franchisee receives the necessary PMS hardware, software, deployment services, and the NGP solution from HP.
These agreements are crucial for ensuring that each Even Hotels location has a standardized and functional PMS and payment processing system, which are essential for daily operations. The franchisee's obligation to enter into the HP Joinder Agreement highlights the importance of these services and the brand's commitment to maintaining consistent technological standards across all locations.