factual

What services does FreedomPay provide to Even Hotels under the Participation Agreement?

Even_Hotels Franchise · 2025 FDD

Answer from 2025 FDD Document

to data security and privacy.

    1. Co-Terminous Agreement. Hotel acknowledges and agrees that, if/when this Participation Agreement, the SPS Agreement, or Hotel's right to operate a hotel under an IHG brand expires or terminates for any reason, this Participation Agreement shall terminate and Hotel shall no longer be eligible to receive services under this Participation Agreement.
    1. Assignment. Hotel shall not assign its rights or delegate its obligations under this Participation Agreement to any third party without IHG's prior written consent. This Participation Agreement will be binding upon the parties' respective successors in interest and permitted assigns.
    1. Governing Law. This Participation Agreement shall be governed by and construed in accordance with the laws of the state of New York, without giving effect to the principles thereof relating to the conflicts of laws.
    1. Entire Agreement. This Participation Agreement represents the entire agreement between the parties with respect to its subject matter and supersedes all prior discussions and agreements between the parties with respect to such subject matter.

By executing this Participation Agreement in the space provided below, the parties agree to be legally bound by the terms and conditions of this Participation Agreement.

AGREED BY AGREED BY Six Continents Hotels, Inc. Hotel:

ATTACHMENT 1 FreedomPay Pass-Through Terms

Hotel acknowledges that FreedomPay, Inc. is the provider of the payment gateway services provided to Hotel under this Participation Agreement between IHG and Hotel. Hotel agrees to the following pass-through terms required by FreedomPay:

1. WARRANTIES

  • 1.1. Hotel shall be responsible for procuring and maintaining, at its sole cost, all hardware, software and data communication and connectivity required to connect to the System. Delivery of PCI-Validated Point-to-Point Encryption Secure Switching is subject to Hotel's compliance with the PIM and Hotel's acknowledgement thereof in the form set forth on Attachment 3. In the event Hotel does not comply with any obligation under the PIM, IHG may, but shall not be obligated, to perform any such obligation or otherwise mitigate such non-compliance, in which event IHG may charge Hotel reasonable fees to compensate IHG therefor, including, without limitation, IHG's then current list price for the applicable services. Further, a failure to comply with the PIM or the requirements of Section 3 below will result in the disallowance of the benefits to Hotel described in the PIM.
  • 1.2. FreedomPay makes no representations or warranties, express or implied, as to any third-party services that FreedomPay enables or provides, including but not limited to fraud protection, 3-D Secure, DCC, loyalty or discount programs and/or any other ancillary services enabled or provided by FreedomPay in the future.
  • 1.3. Hotel understands that the services are designed and provided for the sole purpose of facilitating the sale of Hotel's products and services and that FreedomPay is not responsible for the quality or quantity or other aspects of Hotel's products and services or those of any third party not under FreedomPay's control.
  • 1.4. Hotel shall be responsible for procuring from its acquiring bank any necessary PIN keys and KSNs needed to allow pin-debit payment card transactions.
  • 1.5. Hotel agrees that FreedomPay shall have no liability or obligation to Hotel for any transactions not submitted or reported to FreedomPay for settlement within sixty (60) days after the actual date of the transaction. For transactions submitted or reported after such time limit, FreedomPay will attempt to settle such transactions if the data is available, but FreedomPay will have no liability to Hotel if it is unable to settle such transactions.
  • 1.6. FreedomPay may implement a hosted update on the FreedomPay system at such time as it determines, and (b) Hotel shall have the flexibility to commence implementing non-hosted updates according to IHG's schedule, which implementation shall be commenced no later than twelve (12) months after notice from FreedomPay and completed no later than twenty-four (24) months after such notice, unless such non-hosted update is required by law, network requirements or PCI requirements, or other applicable authority, in such case Hotel shall implement such nonhosted update in accordance with the date required in such law or requirement. If Hotel fails to implement any nonhosted update when required as set forth herein, FreedomPay reserves the right to terminate operational support for the prior release (even if Hotel continues to rely on the prior release) and will not be deemed in breach for doing so.
  • 1.7. Unless otherwise agreed in writing by IHG in its reasonable discretion, a FreedomPay update shall not degrade the performance, functioning or operation of the FreedomPay solution and shall not cause the performance, functioning or operation of the Services to fail to meet the requirements of this Participation Agreement; provided, however, that the foregoing shall not apply to any FreedomPay updates that are required by law, network requirements, PCI requirements, acquirer requirements, or a change introduced by, any governmental authority, any regulatory body, a processor or card brand.

Source: Item 23 — RECEIPTS (FDD pages 99–438)

What This Means (2025 FDD)

According to the 2025 FDD, FreedomPay provides payment gateway services to Even Hotels, as agreed upon in the Participation Agreement between IHG and the hotel. FreedomPay's responsibilities include assisting in completing card transactions and providing fraud control services. They are also authorized to use, store, or copy Hotel Data for these purposes, as well as to fulfill their obligations under the Participation Agreement. Even Hotels grants FreedomPay a license to use Hotel Data to the extent necessary for performing its duties and complying with the law.

FreedomPay is responsible for the performance of services in a professional and timely manner, adhering to industry best practices and employing qualified personnel. The services must meet the specifications outlined in the IHG-FreedomPay SPS Agreement and related documentation. However, FreedomPay does not provide warranties for third-party services it enables, such as fraud protection or loyalty programs. The hotel is responsible for its own hardware, software, data communication, and connectivity required to connect to FreedomPay's system.

Even Hotels acknowledges that FreedomPay owns the intellectual property rights to its technology. The hotel's license to use the software is limited to facilitating the sale of the hotel's products and services. Even Hotels is also responsible for obtaining necessary PIN keys and KSNs from its acquiring bank to enable pin-debit payment card transactions. FreedomPay is not liable for transactions not submitted within 60 days of the transaction date.

FreedomPay may implement hosted updates to its system, and Even Hotels must implement non-hosted updates according to IHG's schedule, generally within 12 to 24 months of notice, unless required sooner by law or PCI requirements. Failure to implement these updates may result in FreedomPay terminating operational support. IHG has full access to the transaction data processed by FreedomPay on behalf of the hotel, including names, services purchased, and payment card data.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.