factual

What routine maintenance is the Even Hotels licensee required to perform on their hardware and software?

Even_Hotels Franchise · 2025 FDD

Answer from 2025 FDD Document

any harmful code;

  • 4.2.8 remove, delete, alter, or obscure any trademarks warranties or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from any Curated Solution, including any copy thereof;
  • 4.2.9 access or use the Curated Solutions in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party, or that violates any applicable law; or
  • 4.2.10 otherwise access or use the Curated Solutions beyond the scope of the authorization granted under this Master Technology Schedule, the Supplemental Terms, and the Participation Agreements or Order Forms (as applicable).

Each of the terms and conditions of this Section will apply to the Curated Solutions jointly as well as to each Curated Solution individually.

  • 4.3 Minimum Configuration. IHG will provide a list of Hardware, Software, and network connectivity and configurations required for Licensee's use of the Curated Solutions (the "Minimum Configuration"). IHG may update the Minimum Configuration upon notice to Licensee via IHG's online portal, currently branded as "IHG Marketplace" (as such form or portal may be changed by IHG) from time to time as required by evolving technology and security needs. Licensee is solely responsible for ensuring its Hardware, Software, and network environment meet the requirements of the Minimum Configuration at Licensee's cost.
  • 4.4 Noncompliance with Minimum Configuration. Licensee will be solely responsible for any installation and support of any Hardware and/or Software not listed as approved on the Minimum Configuration. All such Hardware and/or Software cannot be installed on the IHG's network and must be installed only on the Hotel's operations network. If IHG determines that such Hardware and/or Software is adversely affecting the performance of the IHG's infrastructure, IHG in its discretion may require such Hardware and/or Software to be removed or disconnected. IHG will have no liability related to lost or damaged data of any kind arising from Licensee's installation and use of such Hardware and/or Software or with respect to any removal or disconnection required by IHG.

5. Fees, Invoicing, and Payments.

  • 5.1 For Core Services. Each month, IHG or an Affiliate of IHG will invoice Licensee for the fees associated with the Core Services provided to Licensee in the preceding month in accordance with the License. Licensee will pay the Core Fees in accordance with the payment terms set forth in the License.
  • 5.2 For Additional Required Services.

Source: Item 23 — RECEIPTS (FDD pages 99–438)

What This Means (2025 FDD)

According to the 2025 Even Hotels Franchise Disclosure Document, franchisees are responsible for maintaining their hardware and software to meet the Minimum Configuration standards set by IHG. IHG will provide a list of required hardware, software, network connectivity, and configurations, which it may update as technology and security needs evolve. The franchisee bears the cost of ensuring their systems meet these minimum requirements.

If a franchisee installs hardware or software not approved in the Minimum Configuration, they are solely responsible for its installation and support. Such non-approved items cannot be installed on IHG's network but only on the hotel's operations network. If unapproved hardware or software negatively impacts IHG's infrastructure, IHG can require its removal or disconnection, without any liability for lost or damaged data.

Furthermore, within 90 days of any update to the Minimum Configuration by IHG, the franchisee must purchase and install the then-current approved software and hardware and decommission any hardware and software that is no longer approved, all at the franchisee's expense. Licensees are also responsible for the costs associated with the installation of any Hardware or Software not part of the Minimum Configuration.

Even Hotels requires that only WAN Hardware that meets IHG's specifications and configurations will be installed or connected in any way to the reservation system. Once installed, Licensee shall not move, service, alter, or damage the WAN Hardware.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.