For Even Hotels, what responsibility does the Eligible Participant assume regarding the network infrastructure upon completion of the Services outlined in the SOW?

According to Even Hotels' 2025 Franchise Disclosure Document, the Eligible Participant, which refers to the franchisee, will assume responsibility for the network infrastructure once the services outlined in the Statement of Work (SOW) are completed. This means that after AT&T (or another service provider) finishes the installation, configuration, and baselining of the network, the franchisee becomes responsible for maintaining and managing that infrastructure.

This responsibility includes ensuring the network operates correctly, handling any necessary maintenance or troubleshooting, and potentially managing any upgrades or changes to the network. The franchisee also needs to provide login and password information to all equipment related to the MSS provided in the SOW, including basic access and modification access. Additionally, the franchisee is responsible for rebooting the Covered Device after the system receives patches from the patching application. AT&T will not be held responsible for the Service performance if the Covered Devices are not rebooted after a patch is loaded.

For a prospective Even Hotels franchisee, this means budgeting for ongoing IT support and network maintenance. It's crucial to understand the scope of the network infrastructure being handed over and to have a plan in place for managing it effectively. This could involve hiring in-house IT staff or contracting with a third-party IT service provider. Franchisees should also clarify with Even Hotels and AT&T the specific details of this responsibility transfer, including documentation, training, and support resources available to ensure a smooth transition and ongoing operation of the network infrastructure.