What responsibilities does an Even Hotels franchisee have regarding the PMS Solution training for their personnel?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
Hotel will, and will cause the Hotel Agents to (a) test the PMS Solution in the environment of Hotel before Use; (b) ensure that the personnel of Hotel complete training on the PMS Solution, are familiar with its online help and self-service features, and use the PMS Solution correctly; (c) enter information into the PMS Solution accurately and completely; (d) report any actual or suspected software errors or failures discovered in the course of using the PMS Solution to HotelKey and IHG, (e) comply with Laws applicable to Hotel and the PMS Solution (including Privacy Laws and any U.S. governmental, regulatory, or agency Laws involving "deemed exports", "re-exports", and "imports" of "technical data" or "technology"), and (f) comply with the policies, requirements, and procedures of HotelKey
and IHG that are made available to Hotel from time to time.
Licensee shall cause the staff who will use the PMS to participate in and comply with the required training.
Instructor-led training (on-site or remote) is conducted prior to operations of the PMS.
The Hotel staff is required to attend and to demonstrate proficiency with the PMS, with class attendance of 80% or more and a passing score of 90% or greater on the final exam.
Licensee will provide adequate space for training during normal business hours.
Licensee will pay the fee for the PMS training according to IHG's or a Service Provider's standard rates, as further specified on an Order Form.
Such fee will be payable in advance upon completion of such Order Form.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to the 2025 Even Hotels Franchise Disclosure Document, the franchisee, referred to as 'Hotel' in this context, has specific responsibilities regarding the PMS (Property Management System) Solution training for their personnel. The Even Hotels franchisee must ensure that their personnel complete the required training on the PMS Solution. This includes making sure they are familiar with the online help and self-service features available within the system and that they use the PMS Solution correctly.
Specifically, Even Hotels requires the franchisee to cause the staff who will use the PMS to participate in and comply with the required training. This training, provided by IHG or a Service Provider, is instructor-led and can be on-site or remote, taking place before the PMS goes live. The Even Hotels franchisee must ensure their staff attends the training with a minimum attendance of 80% and achieves a passing score of 90% or greater on the final exam to demonstrate proficiency with the PMS.
Furthermore, the Even Hotels franchisee is responsible for providing adequate space for the PMS training to take place during normal business hours. The franchisee will also pay the fee for the PMS training according to IHG's or a Service Provider's standard rates, as specified on an Order Form, with payment due in advance upon completion of the form. These stipulations ensure that the franchisee's staff is adequately trained and proficient in using the PMS, which is crucial for the efficient operation of the hotel and maintaining brand standards.