What responsibilities does an Even Hotels franchisee have regarding the Next-Gen Payments Solution?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
- 7.1.1 Hotel Responsibilities. Hotel will, and will cause the Hotel Agents to: (a) test the Next-Gen Payments Solution in the environment of Hotel before use; (b) ensure that the personnel of Hotel are using the Next-Gen Payments Solution correctly; (c) enter information into the Next-Gen Payments Solution accurately and completely; and (d) report any actual or suspected software errors or failures discovered in the course of using the Next-Gen Payments Solution to IHG.
Hotel shall comply with the terms and conditions set forth in Attachment 1 (Third Party Terms – FreedomPay) and Attachment 2 (Third Party Terms – HPFS) to this Agreement (collectively, the "Third Party Terms").
All Taxes resulting from the provision of the Next-Gen Payments Solution under this Agreement shall be the responsibility of Hotel.
Hotel shall be responsible for procuring and maintaining, at its sole cost, all hardware, software and data communication and connectivity required to connect to the FreedomPay system and services (the "FreedomPay Solution").
In the event Hotel does not comply with any obligation under the PIM, IHG may, but shall not be obligated, to perform any such obligation or otherwise mitigate such non-compliance, in which event IHG may charge Hotel reasonable fees to compensate IHG for such mitigation, including, without limitation, charging the then current list price for the applicable IHG services.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, the franchisee, referred to as 'Hotel,' has several responsibilities regarding the Next-Gen Payments Solution. These responsibilities are primarily related to the proper use, maintenance, and security of the system.
Specifically, the Even Hotels franchisee must test the Next-Gen Payments Solution before using it in the hotel environment. They must also ensure that their personnel are properly trained to use the solution correctly and that all information entered into the system is accurate and complete. Furthermore, the franchisee is obligated to report any actual or suspected software errors or failures to IHG.
In addition to these operational responsibilities, the Even Hotels franchisee is also responsible for all taxes resulting from the Next-Gen Payments Solution. They must also comply with the terms and conditions set forth in Attachment 1 (Third Party Terms – FreedomPay) and Attachment 2 (Third Party Terms – HPFS). The franchisee is also responsible for procuring and maintaining all hardware, software, data communication, and connectivity required to connect to the FreedomPay system and services. Failure to comply with the FreedomPay P2PE Instruction Manual could result in disallowed benefits and potential fees charged by IHG for mitigation efforts.