Regarding Third-Party Services for Even Hotels franchisees, what is AT&T's sole responsibility unless a Service Publication specifies otherwise?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
Unless a Service Publication specifies otherwise, AT&T's sole responsibility with respect to Third-Party Services is to place Eligible Participant's orders for Third-Party Services, except that AT&T may invoice and collect payment from Eligible Participant for the Third-Party Services.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, AT&T's primary responsibility regarding third-party services is to process the franchisee's orders for these services. However, this is conditional, as a Service Publication could specify otherwise. AT&T may also handle invoicing and payment collection from the franchisee for these third-party services.
This means that Even Hotels franchisees will likely interact with AT&T to set up and pay for certain third-party services necessary for operating their franchise. However, franchisees should be aware that AT&T's role is primarily administrative unless other terms are outlined in a specific Service Publication.
It is important for prospective Even Hotels franchisees to carefully review any Service Publications related to third-party services to understand the full scope of AT&T's responsibilities and any potential obligations for the franchisee. This includes understanding who to contact for support, troubleshooting, or other service-related issues, as AT&T's involvement may be limited to order placement and billing.