Regarding the services provided to Even Hotels, what is included in the post-installation documentation?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
- 10.3 Documentation and Software. If Documentation is provided for a Service: (a) you must access and use such Service in accordance with such Documentation; and (b) you may use such Documentation only in connection with your access to and use of such Service.
Software can only be used with certain computer operating systems and it is your responsibility to ensure that you have the appropriate hardware and software to use the Software.
You are bound by all Software and other Intellectual Property terms and conditions of use and other license terms, whether provided by a Third Party (such as an Equipment manufacturer or Software owner) or by us.
- 10.5 Updates. At any time we may release updates to Software or Services ("Updates"), which you must install and integrate with your systems within 30 days of receipt.
Failure to install Updates timely may impair the Software or Services.
We have no liability for your failure to properly install the most current version of Software or any Update, and we have no obligation to provide support or services for outdated versions.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, if documentation is provided for a service, franchisees must access and use the service in accordance with that documentation. Franchisees are only allowed to use the documentation in connection with their access to, and use of, the service.
Even Hotels requires franchisees to have the appropriate hardware and software to use the software provided. Franchisees are bound by all software and other intellectual property terms and conditions of use and other license terms, whether provided by a third party or by IHG.
IHG may release updates to software or services, which franchisees must install and integrate with their systems within 30 days of receipt. Failure to install updates timely may impair the software or services. IHG has no liability for a franchisee's failure to properly install the most current version of software or any update, and IHG has no obligation to provide support or services for outdated versions.