Who provides the support for the required PMS software for Even Hotels?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
You must also obtain ongoing maintenance and support for the required PMS software, including upgrades and new versions (see Items 8 and 11) and other software including operating system upgrades and endpoint protection software. The endpoint protection software is part of the Total Protection for Network (ToPS), which will be administered and managed by AT&T via the FastConnect SD-WAN solution. Oracle will bill you and collect the fee from you for the required PMS software support and the PMS Provider provides the support.
You must also obtain ongoing equipment maintenance for the PMS hardware as arranged through either SCH or an approved vendor. The costs will vary according to your technology needs and the costs listed on the table are estimates.
The PMS provider or SCH will provide you with a third-party license and/or hosting agreement for the use of the PMS software. Therefore, you must sign a third -party license and/or hosting agreement with the PMS provider designated by SCH (see Items 1, 8 and 11). The PMS license agreement includes on-going maintenance and support for the PMS software. The PMS Provider will bill you annually for the support fee. The support fee is included in the overall estimate for the PMS and is more fully described in Item 5 and in the chart above. The PMS Provider may not increase the maintenance and support fee more than once during any calendar year. You must also pay support fees for the other components of property-level systems, such as PMS equipment maintenance, and for other systems which interface to the PMS; such as the telecommunications system, the electronic door locking and keycard system, and the specialized sales software. Hardware and software maintenance fees may vary based on the number of rooms at the Hotel. The fees for local and long-distance telephone service and line charges are not included in the estimated fees on the chart. The costs will vary according to your technology needs, and the costs listed on the chart are an estimate.
Source: Item 6 — OTHER FEES (FDD pages 30–52)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, the PMS Provider is responsible for providing support for the required Property Management System (PMS) software. Oracle will bill and collect the fee for the required PMS software support. Franchisees are also required to obtain ongoing maintenance and support for the PMS software, including upgrades and new versions.
In addition to software support, franchisees must also secure ongoing equipment maintenance for the PMS hardware, arranged through either SCH or an approved vendor. The costs for this maintenance will vary based on the franchisee's technology needs. The PMS provider or SCH will provide a third-party license and/or hosting agreement for the use of the PMS software.
It is important to note that the PMS license agreement includes ongoing maintenance and support for the PMS software, and the PMS Provider will bill franchisees annually for the support fee. While the PMS Provider may not increase the maintenance and support fee more than once during any calendar year, franchisees must also pay support fees for other property-level system components that interface with the PMS, such as telecommunications, electronic door locking, and specialized sales software. Hardware and software maintenance fees may vary based on the number of rooms at the hotel.