Who is the provider of the payment gateway services for Even Hotels' Next-Gen Payments Solution?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
Hotel acknowledges that FreedomPay is the provider of the payment gateway services provided to Hotel through the Next-Gen Payments Solution. Hotel agrees to the following Third Party Terms required by FreedomPay:
1. WARRANTIES.
- 1.1.
Relationship of Hotel, IHG, and FreedomPay.
Hotel acknowledges that, although IHG will process the on-boarding of Hotel, administer payments related to the Next-Gen Payments Solution, and facilitate support for Hotel, FreedomPay is the provider of the payment gateway services.
Hotel will be accessing a single hosted environment configured for IHG, and Hotel does not have the right or ability to customize the hosted environment for its individual needs.
The payment of fees and requests for service, and other interaction with FreedomPay will be routed through IHG, acting as a facilitator.
Hotel will direct requests for service to IHG.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, FreedomPay is the provider of the payment gateway services for the Next-Gen Payments Solution. As stated in Item 23, the hotel acknowledges that FreedomPay provides these services. IHG (InterContinental Hotels Group) processes the onboarding, administers payments, and facilitates support, but FreedomPay is the actual service provider.
This means that while Even Hotels franchisees interact with IHG for payment-related issues and support, the underlying technology and infrastructure for processing payments are managed by FreedomPay. Franchisees must adhere to FreedomPay's terms and conditions, outlined in Attachment 1 of the franchise agreement.
It is important for franchisees to understand that they do not have the ability to customize the hosted environment for their individual needs, as they will be accessing a single hosted environment configured for IHG. All requests for service and payment-related interactions are routed through IHG, which acts as a facilitator between the franchisee and FreedomPay. Franchisees are also responsible for maintaining the hardware, software, and data communication required to connect to the FreedomPay system.
Compliance with FreedomPay's P2PE Instruction Manual (PIM) is mandatory for franchisees to benefit from secure switching. Failure to comply with the PIM may result in IHG performing the obligations and charging the franchisee reasonable fees for mitigation. It is important for prospective franchisees to carefully review Attachment 1 and understand their obligations regarding the Next-Gen Payments Solution.