How are payments of fees and requests for service routed for Even Hotels with FreedomPay?

According to Even Hotels' 2025 Franchise Disclosure Document, payments of fees, service requests, and other interactions with FreedomPay are managed through IHG (InterContinental Hotels Group), which acts as a facilitator. Specifically, Even Hotels franchisees are required to direct all service requests to IHG rather than directly to FreedomPay. IHG handles the onboarding process, administers payments related to the services, and provides support to the hotel.

This arrangement means that Even Hotels franchisees do not have the ability to directly customize the FreedomPay hosted environment to suit their individual needs. They must rely on the configuration set up by IHG. This centralized approach ensures consistency across all IHG-branded hotels using the FreedomPay system but may limit the flexibility of individual franchisees to implement specific solutions or customizations.

While IHG facilitates the interaction with FreedomPay, the franchisee is responsible for ensuring they have the necessary hardware, software, data communication, and connectivity to use the FreedomPay system. Additionally, the franchisee must comply with the FreedomPay P2PE Instruction Manual (PIM). Failure to comply with the PIM can result in IHG charging the franchisee fees for mitigation efforts or disallowing benefits described in the PIM.