Must Even Hotels also pay support fees for other systems which interface to the PMS?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
You must also pay support fees for the other components of property-level systems, such as PMS equipment maintenance, and for other systems which interface to the PMS; such as the telecommunications system, the electronic door locking and keycard system, and the specialized sales software.
Source: Item 6 — OTHER FEES (FDD pages 30–52)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, franchisees must pay support fees for property-level systems that interface with the Property Management System (PMS). These systems include telecommunications, electronic door locking and keycard systems, and specialized sales software.
In addition to these interface systems, franchisees are responsible for ongoing maintenance and support costs for the required PMS software itself, including upgrades and new versions. This also extends to other software like operating system upgrades and endpoint protection software, such as the Total Protection for Network (ToPS) managed by AT&T via the FastConnect SD-WAN solution. Oracle will directly bill and collect fees for the required PMS software support.
Furthermore, franchisees must secure ongoing equipment maintenance for the PMS hardware, arranged through either SCH or an approved vendor. The costs associated with these services can vary based on the hotel's technology requirements. The FDD notes that hardware and software maintenance fees may fluctuate depending on the number of rooms at the hotel. Franchisees should consider these variable costs when budgeting for technology expenses.