What operating system is required for the PC used to access IHG Merlin for Even Hotels?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
IHG Merlin requires a Microsoft Windows based (Windows 10 Professional or newer OS) PC and printer configured to SCH's specifications. You may purchase the equipment from any source as long as it meets SCH's exact specifications. SCH requires ongoing maintenance and support services of equipment that you may purchase from a third party.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 59–68)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, to access IHG Merlin, franchisees must use a PC with a Microsoft Windows based operating system, specifically Windows 10 Professional or a newer version. The PC and printer must also be configured to SCH's specifications.
This requirement ensures that all Even Hotels locations can properly access and utilize the IHG Merlin system, which is the primary means of communication from Holiday and SCH to franchisees. Standardizing the operating system helps maintain compatibility and security across the brand.
Franchisees are allowed to purchase the required equipment from any source, provided it meets SCH's exact specifications. However, SCH requires ongoing maintenance and support services for the equipment, even if purchased from a third party. This means franchisees will need to factor in the cost of these services when budgeting for their technology needs.