Is ongoing maintenance and support required for the Even Hotels Keycard System software?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
building and construction of any given property, actual costs can only be obtained once Integrator site surveys are completed. The site survey will help determine the number and types of Wi-Fi equipment through a Wi-Fi heat map coverage diagram (see Item 7, Note 5).
Keycard System:
EVEN hotels must utilize an approved Keycard System that meets brand requirements. The estimated cost for the Keycard System will be $11,000 to $16,500 for a hotel with 100 rooms; $11,000 to $22,000 for a hotel with 200 rooms; $10,000 to $27,500 for a hotel with 300 rooms. This includes the server, key
encoders, installation, and support. It does not include the cost of the locks for the doors themselves. You must obtain ongoing maintenance and support for the required Keycard System software, including upgrades and new versions. You must also obtain ongoing equipment maintenance for the Keycard System hardware. The Keycard System provider will bill and collect the fee from you fo
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 59–68)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, franchisees must obtain ongoing maintenance and support for the required Keycard System software, including upgrades and new versions. Franchisees are also required to secure ongoing equipment maintenance for the Keycard System hardware.
The Keycard System provider will bill and collect fees for the necessary hardware and software support. The FDD states that the costs for the Keycard System will vary depending on the hotel's specific technology needs, including the number of key encoders and servers at the hotel.
The estimated cost for the Keycard System is $11,000 to $16,500 for a hotel with 100 rooms, $11,000 to $22,000 for a hotel with 200 rooms, and $10,000 to $27,500 for a hotel with 300 rooms. These costs include the server, key encoders, installation, and support, but do not include the cost of the locks for the doors themselves. The Keycard System must interface with the Property Management System (PMS).