What does the ongoing maintenance and support for Even Hotels' PMS software include?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
You must also obtain ongoing maintenance and support for the required PMS software, including upgrades and new versions (see Items 8 and 11) and other software including operating system upgrades and endpoint protection software. The endpoint protection software is part of the Total Protection for Network (ToPS), which will be administered and managed by AT&T via the FastConnect SD-WAN solution. Oracle will bill you and collect the fee from you for the required PMS software support and the PMS Provider provides the support.
You must also obtain ongoing equipment maintenance for the PMS hardware as arranged through either SCH or an approved vendor. The costs will vary according to your technology needs and the costs listed on the table are estimates.
The PMS provider or SCH will provide you with a third-party license and/or hosting agreement for the use of the PMS software. Therefore, you must sign a third -party license and/or hosting agreement with the PMS provider designated by SCH (see Items 1, 8 and 11). The PMS license agreement includes on-going maintenance and support for the PMS software. The PMS Provider will bill you annually for the support fee. The support fee is included in the overall estimate for the PMS and is more fully described in Item 5 and in the chart above. The PMS Provider may not increase the maintenance and support fee more than once during any calendar year. You must also pay support fees for the other components of property-level systems, such as PMS equipment maintenance, and for other systems which interface to the PMS; such as the telecommunications system, the electronic door locking and keycard system, and the specialized sales software. Hardware and software maintenance fees may vary based on the number of rooms at the Hotel. The fees for local and long-distance telephone service and line charges are not included in the estimated fees on the chart. The costs will vary according to your technology needs, and the costs listed on the chart are an estimate.
Source: Item 6 — OTHER FEES (FDD pages 30–52)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, franchisees must obtain ongoing maintenance and support for the required Property Management System (PMS) software. This includes upgrades and new versions of the software. The PMS provider, designated by SCH, will provide a third-party license and/or hosting agreement for the use of the PMS software. Franchisees are required to sign this third-party agreement.
The PMS license agreement encompasses ongoing maintenance and support for the PMS software. The PMS Provider will bill the franchisee annually for this support fee, which is included in the overall estimate for the PMS. The PMS Provider may only increase the maintenance and support fee once during any calendar year. Franchisees are also responsible for paying support fees for other components of property-level systems that interface with the PMS, such as telecommunications, electronic door locking and keycard systems, and specialized sales software.
Additionally, franchisees must obtain ongoing equipment maintenance for the PMS hardware, arranged through either SCH or an approved vendor. The costs for this maintenance will vary based on the hotel's technology needs. Hardware and software maintenance fees may also vary based on the number of rooms at the hotel. The fees for local and long-distance telephone service and line charges are not included in the estimated fees.