For Even Hotels, what are the normal business hours during which services are provided?

According to Even Hotels' 2025 Franchise Disclosure Document, the hotel is required to operate 24 hours a day, every day. This ensures that guests have access to services and amenities at any time. This requirement is part of the operational standards that Even Hotels licensees must adhere to throughout the entire license term.

Maintaining 24/7 operation means franchisees must staff the hotel adequately to cover all shifts and provide continuous service. This can impact labor costs and operational logistics. However, it also aligns with the brand's commitment to providing high-quality service and meeting guest expectations at all times.

This requirement is subject to IHG's discretion, as they may permit exceptions in writing based on special circumstances. Prospective franchisees should clarify what constitutes 'special circumstances' and whether any exceptions are commonly granted to ensure they fully understand the operational demands.