What is the NGP transaction fee charged to Even Hotels franchisees, as billed by Fiserv?

According to the 2025 Even Hotels Franchise Disclosure Document, franchisees are required to use IHG's Next-Gen Payments Solution for processing card payments. The NGP transaction fee, which is billed by Fiserv, is $0.06 per transaction. This fee is collected by Fiserv, the merchant service provider, as part of the settlement reconciliation for most transactions.

This means that for every transaction processed through the Next-Gen Payments Solution, Even Hotels franchisees will incur a fee of $0.06. This fee is in addition to any other fees associated with the payment processing system, such as the NGP Monthly Fee and potential taxes. IHG reserves the right to lower the NGP Transaction Fee upon notice to the franchisee, but they cannot increase it.

Prospective Even Hotels franchisees should consider this transaction fee as part of their overall operating expenses. While $0.06 per transaction may seem small, it can add up over time, especially for hotels with a high volume of transactions. It is important for franchisees to factor this cost into their financial projections and business plans. Understanding the terms and conditions of the Next-Gen Payments Solution, including the fees and the rights of IHG to modify them, is crucial for managing costs effectively.

Furthermore, the FDD specifies that the obligation of the franchisee to pay all fees is absolute and unconditional, meaning these fees must be paid regardless of any disputes or issues, unless expressly provided otherwise. This underscores the importance of understanding all fee structures associated with the franchise agreement.