What is the method of instruction for the Even Hotels Property Management System Training?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
| Program | Time of Training | Location | Instructional Materials | Hours of On-the-Job Training | Method |
|---|---|---|---|---|---|
| Property | Before and at | Your hotel | Computer | Opera | SCHPMS |
| Program | Time of Training | Location | Instructional Materials | Hours of On-the-Job Training | Method |
| Management System Training (Note 3) | opening | based pre install e-learning and on-site classroom training just prior to opening day | Xpress12- 28 man days | Vendor, or training contractor |
Currently, EVEN Hotels with 150+ rooms must use the Premise-Based Opera or Opera Xpress property management system. Oracle America, Inc. of 7031 Columbia Gateway Drive, Columbia Maryland 21046-2289 (whose phone number is 443-285-8000) is the only supplier of Opera software licenses and support services. As you will use the Opera property management system, before it is installed and activated, certain members of your staff may participate in e-learning prior to trainer's arrival on-site at the Hotel. Once trainers arrive, the staff will receive on-site training and certification from Oracle America, Inc. in the use of the PMS. The staff that must be trained and certified varies with the size of your Hotel. The cost for this training and certification is included in the projected license fee and installation cost estimates – see the estimated costs for the equipment, installation, software and training for the PMS and Reservation System in Item 5 of this disclosure document.
EVEN Hotels with less than 150 rooms will use the Cloud PMS. As of the date of this disclosure document, HotelKey of 4100 Midway Road, #2115, Carrollton, Texas 75007 is the only approved Cloud PMS supplier. SCH may designate other cloud-based PMS providers in the future. If the Hotel is being acquired by a Change of Ownership, the Hotel may remain on the currently installed PMS until such
Through one or more "private network" connecting services, or another solution as specified, the PMS enables you to receive reservations from the Central Reservation Centers, or any other InterContinental brand group Hotel, travel agencies and your own Hotel. The Reservation System software is custom configured to SCH's requirements. You may install only computers, components or peripheral devices and equipment meeting SCH's specifications for the PMS and Reservation System.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 70–82)
What This Means (2025 FDD)
According to the 2025 Even Hotels FDD, the method of instruction for the Property Management System Training involves computer-based pre-installation e-learning and on-site classroom training just prior to opening day. The training is provided by a vendor or training contractor.
For Even Hotels locations with 150 rooms or more, the property management system is either Premise-Based Opera or Opera Xpress. Certain staff members may participate in e-learning before the trainer arrives at the hotel. Once the trainers arrive, the staff will receive on-site training and certification from Oracle America, Inc. in using the PMS. The staff that must be trained and certified will vary based on the size of the hotel. The cost for training and certification is included in the projected license fee and installation cost estimates.
For Even Hotels with less than 150 rooms, the Cloud PMS will be used. As of the date of the disclosure document, HotelKey is the only approved Cloud PMS supplier, though SCH may designate other cloud-based PMS providers in the future. If the hotel is being acquired by a Change of Ownership, the hotel may remain on the currently installed PMS until such PMS equipment is deemed end-of-life.
The PMS enables franchisees to receive reservations from Central Reservation Centers, other InterContinental brand group Hotels, travel agencies, and the franchisee's own hotel. The Reservation System software is custom configured to SCH's requirements. Franchisees may install only computers, components, peripheral devices, and equipment meeting SCH's specifications for the PMS and Reservation System.