What instructional materials are used for the Property Management System Training for Even Hotels?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
| Program | Time of Training | Location | Instructional Materials | Hours of On-the-Job Training | Method |
|---|---|---|---|---|---|
| Management System Training (Note 3) | opening | Computer | Opera | SCHPMS | |
| Program | Time of Training | Location | Instructional Materials | Hours of On-the-Job Training | Method |
| Management System Training (Note 3) | opening | based pre install e-learning and on-site classroom training just prior to opening day | Xpress12- 28 man days | Vendor, or training contractor |
Currently, EVEN Hotels with 150+ rooms must use the Premise-Based Opera or Opera Xpress property management system. Oracle America, Inc. of 7031 Columbia Gateway Drive, Columbia Maryland 21046-2289 (whose phone number is 443-285-8000) is the only supplier of Opera software licenses and support services. As you will use the Opera property management system, before it is installed and activated, certain members of your staff may participate in e-learning prior to trainer's arrival on-site at the Hotel. Once trainers arrive, the staff will receive on-site training and certification from Oracle America, Inc. in the use of the PMS.
EVEN Hotels with less than 150 rooms will use the Cloud PMS. As of the date of this disclosure document, HotelKey of 4100 Midway Road, #2115, Carrollton, Texas 75007 is the only approved Cloud PMS supplier. SCH may designate other cloud-based PMS providers in the future.
In addition, your General Manager and front office staff must have access to IHG Concerto™ and complete necessary web-based training including: Get to know IHG Concerto™, IHG Concerto Home Page Overview, and Digital Check-In Training.
The RAMP UP Program is an instructor-led training program that provides basic instruction on IHG Concerto™, the reservation process and revenue management. Your General Manager and other individuals designated as the system experts for your hotel must attend the program virtually or at an SCH designated location. The RAMP UP Program will familiarize you with the key IHG systems, sales, and marketing support crucial for a smooth hotel opening process. General Managers, operations and sales leaders attending this multi-day program will learn the key concepts of Revenue Management and how to position your hotel for the best profit, understand and have hands on practice using the components of the reservation system to sell your hotel to potential guests and know how to locate the IHG tools and resources available to your hotel to maximize occupancy during your ramp up time frame at your new hotel.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 70–82)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, the instructional materials used for the Property Management System (PMS) Training depend on the specific PMS used at the hotel. For Even Hotels with 150+ rooms using the Premise-Based Opera or Opera Xpress PMS, staff members participate in e-learning before the trainers arrive on-site. Once on-site, the staff receives training and certification from Oracle America, Inc.
For Even Hotels with less than 150 rooms, the Cloud PMS is used. As of the date of the 2025 FDD, HotelKey is the only approved Cloud PMS supplier, but SCH may designate other cloud-based PMS providers in the future. The FDD mentions that the training includes computer-based pre-install e-learning and on-site classroom training just prior to opening day. The training is provided by a vendor or training contractor and lasts approximately 12-28 man days. The FDD also states that the General Manager and front office staff must have access to IHG Concerto™ and complete necessary web-based training including: Get to know IHG Concerto™, IHG Concerto Home Page Overview, and Digital Check-In Training.
The RAMP UP Program is an instructor-led training program that provides basic instruction on IHG Concerto™, the reservation process and revenue management. The General Manager and other individuals designated as the system experts for the hotel must attend the program virtually or at an SCH designated location. The RAMP UP Program will familiarize you with the key IHG systems, sales, and marketing support crucial for a smooth hotel opening process. General Managers, operations and sales leaders attending this multi-day program will learn the key concepts of Revenue Management and how to position your hotel for the best profit, understand and have hands on practice using the components of the reservation system to sell your hotel to potential guests and know how to locate the IHG tools and resources available to your hotel to maximize occupancy during your ramp up time frame at your new hotel.