transferred to the Office from the Hotel;

• 1. telephone connections between the Hotel and the Office;
• 1. management and staffing of the Office by and with SCHemployees;
• 1. furnishing the Office with office equipment, hardware, software and furnishings;

5.performance reports with respect to calls transferred from the Hotel to the Office. Reports will reflect number of calls handled, number of rooms sold with confirmation percentage, number of room nights sold with average daily rate, and revenue produced.

1. Use and Hours of Operation. SCH may use the IHG Voice Reservation Office for the purposes described in this Agreement as well as for other revenue and reservation producing efforts and customary ancillary uses. The initial hours of operation are represented below and are subject to change based on call volume needs. Calls outside listed hours of operation will be supported by SCH global operations to ensure 24 hour coverage in English, French and Spanish.

| PMSSolution Fee* | USD [$4.25 per room per month] | |---|---| | Implementation Fee(Initial Term only) | [USD $70 per month] | 7.Information Provided by Hotel Owner. Hotel Owner or its authorized representative shall provide to SCH the following information:

• 1. Presentations to the staff of the Office which will include updating and providing information about the Hotel; brochures and other information that will enhance the Office's ability to sell Hotel rooms;
• 1. Monthly updates of Local Negotiated Rates (LNR) accounts, and any special rates that may apply thereto, Direct Bill Accounts information with all pertinent details, additional groups, special promotions and Hotel information loaded into HOLIDEX Plus and IHG Hotel Content Manager website. Any such information is used by SCH and the Office for customer service purposes only;
• 1. Updates, as appropriate, of Hotel staff changes and hotelcontacts;
• 1. Access to Hotelfacilities by the Office employees for the purpose of familiarizing them with the Hotel to enhance the ability to sell Hotel rooms;
• 1. Weekly updates to the Hotel's custom IHG® Hotel Content Manager internet site to include information on the above.

8.Office Staff. Hotel Owner acknowledges that all employees in the Office are employees of SCH and are subject to its hiring practices and policies of SCH.

9.

Source: Item 23 — RECEIPTS (FDD pages 99–438)