If Even Hotels disables offline mode, is it eligible for refunds of fees from FreedomPay?

According to Even Hotels's 2025 Franchise Disclosure Document, if the hotel disables offline mode for credit card transactions through FreedomPay, it will not be eligible for any refunds of fees. Furthermore, FreedomPay's warranties are voided if offline mode is disabled. This is because disabling offline mode can lead to internal networking issues that prevent the hotel's systems from accepting credit card transactions.

FreedomPay is not responsible for downtime resulting from the disabled offline mode or issues caused by the hotel's internal network that cause the systems to go offline. In such cases, FreedomPay's service levels will be deemed unaffected by the downtime. This means Even Hotels bears the full responsibility for ensuring stable network connectivity to maintain credit card processing capabilities.

This policy has significant implications for an Even Hotels franchisee. It highlights the importance of maintaining a reliable internal network and avoiding the disabling of offline mode to ensure continuous credit card processing and to remain eligible for fee refunds and warranty coverage from FreedomPay. Franchisees should carefully consider the potential risks and costs associated with network downtime and the impact on their ability to process payments.