For Even Hotels, what is the hotel required to ensure regarding the Equipment's condition?

According to Even Hotels' 2025 Franchise Disclosure Document, the franchisee, referred to as 'Hotel' in this context, has specific responsibilities regarding the equipment used in conjunction with the Secure Payment Solution. The Hotel must ensure that the equipment is kept in good and proper working condition, with normal wear and tear being an exception. This implies that the franchisee is responsible for the regular upkeep and maintenance of the equipment to ensure it functions correctly.

Furthermore, the Even Hotels franchisee is prohibited from making any alterations or improvements to the equipment without obtaining prior written approval from the manufacturer. This restriction ensures that the integrity and functionality of the equipment are maintained according to the manufacturer's specifications. It also protects the franchisor and the brand from any unauthorized modifications that could compromise the system's performance or security.

In addition to maintaining the equipment's condition and refraining from unauthorized alterations, the Even Hotels franchisee is obligated to operate and maintain the equipment in accordance with the user manuals, documentation, and any instructions issued by the manufacturer. This requirement underscores the importance of adhering to the manufacturer's guidelines to ensure proper usage and longevity of the equipment. By following these guidelines, the franchisee can minimize the risk of equipment malfunction or damage, and maintain the quality standards expected by Even Hotels.