What hardware, software, and services are included in the Next-Gen Payments Solution provided to Even Hotels?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
ning Consultation Services.** (required only for Hotels new to an IHG Portfolio Brand). Guidance and consulting on technology-related requirements for opening and operating an IHG Portfolio Brand Hotel, including use of property management system.
Schedule 3 to Attachment "D" Additional Required Services
Property Management System. The property management system ("PMS") is a comprehensive Software application used to coordinate the Hotel operational functions, e.g., front office, sales and planning, accounting, and reporting. The PMS may be integrated or interface with the Core Services or other solutions, including reservations systems, revenue management systems, guest in-room entertainment, housekeeping optimization, and payment card authorization.
NextGen Payments. NextGen Payments ("NGP") is a computerized payment card processing program. It contains a data security process designed to remove certain credit card information from IT systems administered by IHG or its Affiliates. Using PCI-certified payment terminals, credit card data is encrypted and converted to tokens before entering the PMS. Participation Agreements for tokenization services and for installation services are required. In addition, Licensee will be required to enter into a merchant processing application and agreement with the IHG-approved merchant service provider.
Deployment, Installation, and Support.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, the Next-Gen Payments (NGP) solution is a computerized payment card processing program designed to enhance data security. It removes certain credit card information from IT systems managed by IHG and its affiliates. The system uses PCI-certified payment terminals to encrypt credit card data, converting it into tokens before the data enters the Property Management System (PMS).
To utilize the NGP, franchisees must enter into participation agreements for tokenization and installation services. Additionally, franchisees are required to establish a merchant processing application and agreement with an IHG-approved merchant service provider. A service provider will handle the deployment, integration, and support services for both the Hotel PMS and NGP, necessitating a joinder or similar agreement to access the hardware, software, and deployment services.
The PMS itself is a comprehensive software application that coordinates various hotel operational functions, including front office, sales and planning, accounting, and reporting. It can integrate with other solutions such as reservation systems, revenue management systems, guest in-room entertainment, and payment card authorization systems. The NGP is part of a broader technology framework that Even Hotels franchisees must adopt to ensure secure and efficient hotel operations.