When should an Even Hotels General Manager attend Brand Orientation after being hired?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
| Program | Time of Training | Location | Instructional Materials | Hours of On-the-Job Training | Method |
|---|---|---|---|---|---|
| Technical Support Training | Before and at Opening (with New Hotel Opening below) | Atlanta or other designated metropolitan location | Technology implementation materials | Class length will vary | E-learning, on property, and classroom instruction by implementation team |
| RAMP UP: Pricing, Activating, and Fueling New Hotels (Note 5) | 30-60 days before opening | Virtual or Atlanta | Workshop participant guide training materials | Up to 9 hours | Location and number as determined by Holiday |
| Property | Before and at | Your hotel | Computer | Opera | SCHPMS |
| Program | Time of Training | Location | Instructional Materials | Hours of On-the-Job Training | Method |
| Management System Training (Note 3) | opening | based pre install e-learning and on-site classroom training just prior to opening day | Xpress12- 28 man days | Vendor, or training contractor | |
| Guest Internet Access (GIA) Hardware (IHG Connect) | Before and at opening | Your hotel, virtual option, videos | Functionality, Usage & Support Procedures | Up to 4 hours | Integrator Lead Technician |
| In-Room Entertainment | Before and at opening | Your Hotel or virtual/video options | Functionality Usage & Support Procedure | Up to 4 hours | Lead Technician |
| Employee Safety Devices | Before and at opening | Your Hotel or virtual/video options | Functionality Usage & Support Procedure | Up to 2 hours | Lead Technician |
| Public Access Computers | Before and at opening | Your Hotel or virtual/video options | Functionality Usage & Support Procedure | Up to 2 hours | Lead Technician |
| F&B POS System | Before and at opening | Your hotel | Technology implementation materials | Class length | Lead Technician |
| Keycard System | Before and at opening | Your hotel | Technology implementation materials | Class length | Lead Technician |
| General Manager Program (Note 1) | Attend learning event 3-6 months after opening. For turnover - within 180 days after hire date Brand Orientation within 14 days of hire | Virtual, Atlanta or other designated regional location | Online Onboarding Learning Plans & GM Learning Event material | Class length will vary | Location and provider as determined by Holiday |
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 70–82)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, a General Manager must attend Brand Orientation within 14 days of their hire date. This requirement is part of the General Manager Program, which also includes a learning event that must be attended 3-6 months after the hotel opens. For a turnover situation, the General Manager Program must be completed within 180 days after the hire date.
Even Hotels provides this training virtually, in Atlanta, or at other designated regional locations. The training includes online onboarding learning plans and GM learning event material. The cost of this training is included in the annual subscription for IHG University. However, franchisees are responsible for covering travel expenses for in-person classes.
Prospective Even Hotels franchisees should be aware of these training requirements and factor in the time and potential travel costs associated with sending their General Manager to the Brand Orientation and other required training programs. Ensuring the General Manager attends these sessions promptly will help maintain brand standards and operational efficiency at the hotel.