When does the Front Office Manager Program training for Even Hotels take place?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
| Program | Time of Training | Location | Instructional Materials | Hours of On-the-Job Training | Method |
|---|---|---|---|---|---|
| Front Office | within 90 days of hire date Director of Sales Orientation for Lifestyle Brands within 120 days of hire assuming the position. Brand | Virtual, | Online | Class | Location and |
| Manager Program (Note 3) | Orientation Within 14 days of hire And Role specific certification within 180 days after hire date | Atlanta or other designated regional location | Onboarding Learning Plans, Operation Strategies And Action Plans | length will vary | provider as determined by Holiday |
Note 3: Guest Service Managers/equivalent must satisfactorily complete the Front Office Manager Program within 180 days of assuming the position. Holiday will conduct the Front Office Manager Program either virtually, in person in Atlanta, GA, or at some other designated regional location. All required core certification training is included in the annual subscription for IHG University. For in-person training, you must pay any travel, living and training expenses of your trainees.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 70–82)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, the Front Office Manager Program training should be completed within 180 days of the Guest Service Manager assuming the position. Alternatively, the table in Item 11 indicates that the Front Office Manager Program should be completed within 90 days of the hire date, with a Brand Orientation within 14 days of hire and role-specific certification within 180 days after the hire date.
Holiday will conduct the Front Office Manager Program either virtually, in person in Atlanta, GA, or at some other designated regional location. The cost of core certification training is included in the annual subscription for IHG University. However, for in-person training, the franchisee must cover all travel, living, and training expenses for their trainees.
Prospective Even Hotels franchisees should note the discrepancy in the FDD regarding the timeframe for completing the Front Office Manager Program. It is important to clarify with the franchisor the exact timing and requirements for this training to ensure compliance and effective staff preparation.