Where is the FreedomPay infrastructure physically located for Even Hotels transactions?

According to Even Hotels' 2025 Franchise Disclosure Document, the FreedomPay infrastructure is physically located on servers in a dedicated or locked cage at one of the many data centers in the FreedomPay network. These data centers provide power, network, and carrier services. FreedomPay owns, operates, and is responsible for provisioning, monitoring, and managing the infrastructure, as well as providing support to FreedomPay customers.

Access to these data centers is restricted to authorized personnel only, with identity verification measures in place. Physical security measures include on-premises security guards, closed-circuit video monitoring, and additional intrusion protection measures. Within the data centers, all equipment is stored securely with multiple security layers.

Even Hotels franchisees should note that FreedomPay's systems require full SKU level data to be transmitted with each transaction. Failure to provide this data may adversely affect FreedomPay's systems and could result in suspension of the hotel's access to the FreedomPay system if the failure is not remedied within 30 days. Additionally, franchisees are prohibited from using production data (i.e., live PANs) in testing or development, as per PCI rules.