For Even Hotels, what are franchisees required to do if documentation is provided for a service?

According to Even Hotels' 2025 Franchise Disclosure Document, franchisees must strictly comply with all of IHG's (InterContinental Hotels Group) standards and other policies, procedures, and requirements that IHG communicates from time to time. IHG may choose to communicate these policies in hard paper copy or digital, electronic, or computerized form. The franchisee is responsible for paying any costs to retrieve, review, use, or access such digital, electronic, or computerized communication.

This means that Even Hotels franchisees must stay up-to-date with all communications from IHG regarding brand standards, operational procedures, and other requirements. This includes regularly checking for updates in both physical and digital formats and ensuring they have the necessary technology and resources to access and understand electronic communications. The franchisee bears the financial responsibility for any costs associated with accessing these communications, such as internet access or specialized software.

This requirement ensures consistency and quality across all Even Hotels locations, as franchisees must adhere to the standards and policies set by IHG. However, it also places a responsibility on the franchisee to remain informed and adaptable to changes in standards and procedures. Prospective franchisees should factor in these potential costs when evaluating the overall investment and operational requirements of an Even Hotels franchise.