Is an Even Hotels franchisee required to participate in IHG's quality evaluation system?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
- (12) participate in IHG's quality evaluation system, as such system may be modified by IHG from time to time (the "Quality System").
The Quality System may include, but shall not be limited to, online questionnaires for the Hotel to complete and/or inspections of the Hotel by IHG's representatives;
- (13) permit inspection of the Hotel by IHG's representatives at any time and give them free lodging for such time as may be reasonably required to complete their inspections; and take all such steps as are necessary to incorporate into the Hotel operations any corrections and modifications IHG requires to maintain the Standards, as quickly as is reasonably possible;
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, franchisees must participate in IHG's quality evaluation system. This system, referred to as the "Quality System," is subject to modifications by IHG over time.
The Quality System may involve online questionnaires for the hotel to complete. It may also include inspections of the hotel premises conducted by IHG representatives. These inspections can occur at any time, and franchisees must provide free lodging to IHG's representatives during their inspections.
Furthermore, Even Hotels franchisees are obligated to implement any corrections or modifications that IHG deems necessary to maintain the brand's standards. These changes must be incorporated into the hotel's operations as quickly as reasonably possible. This ensures that all Even Hotels locations maintain consistent quality and service levels, which is a common practice in franchising to protect brand reputation and customer satisfaction.