Where can an Even Hotels franchisee find additional details and requirements related to chargebacks?

According to Even Hotels' 2025 Franchise Disclosure Document, additional details and requirements pertaining to chargebacks can be found in the "Your Payments Acceptance Guide." This guide supplements the information provided in the franchise agreement regarding financial transactions and potential disputes.

Chargebacks, as outlined in the FDD, involve reimbursements to the franchisor for disputed transactions. These reimbursements include the chargeback amount itself, any associated fees or penalties for disputing or failing to provide records within specified timeframes, and any chargeback fees detailed in the fee schedule or agreement. The franchisee is responsible for these costs regardless of the outcome of the chargeback dispute.

While franchisees have the right to dispute chargebacks according to card organization rules, Even Hotels' obligation is limited to presenting the dispute to the relevant card organization. The franchisor does not engage in direct collection efforts against cardholders on behalf of the franchisee. Therefore, franchisees should consult the Your Payments Acceptance Guide for comprehensive guidance on managing and disputing chargebacks effectively.