For an Even Hotels franchise, which staff members are required to complete initial certification training?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
r General Manager and your Hotel's designated system experts to attend this training. Participants from all hotels are responsible for their own expenses for travel, meals and lodging if they attend the workshop in person.
Note 9: Your General Manager, Front Office Manager, Director of Sales, Executive Housekeeper, F&B colleagues, and Hotel Experience Champion (or their equivalent roles) must each complete initial
certification training. All required core certification training is included in the annual subscription for the IHG Learning Program. For in-person classes, you must pay for your trainees' travel expenses or any training expenses incurred from any optional or supplemental courses that your trainees attend. You may be required to purchase subsequent training materials.
Note 10: These fees will only apply if it is necessary to reschedule your hotel's opening date. In the event that you need to reschedule your opening, you may be charged a fee of up to $5,000 per extension.
Source: Item 7 — ESTIMATED INITIAL INVESTMENT (FDD pages 52–59)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, several staff members must complete initial certification training. Specifically, the General Manager, Front Office Manager, Director of Sales, Executive Housekeeper, F&B colleagues, and the Hotel Experience Champion (or equivalent roles) are all required to undergo this training.
The cost for this core certification training is included in the annual subscription for the IHG Learning Program. However, franchisees are responsible for covering the travel expenses for their trainees if in-person classes are required. Additionally, franchisees must pay for any training expenses incurred from optional or supplemental courses that their trainees attend. Franchisees may also need to purchase subsequent training materials.
General Managers and designated Hotel Experience Champions must also complete the Leading the Brand Training for new hotels certification, which is to be held before the hotel opens. The cost for this training event is also included in the annual subscription for the IHG Learning Program. Franchisees should budget for potential travel costs and the purchase of additional training materials to ensure all required staff members complete their certifications.