For Even Hotels, what fees are included when calculating service credits for PMS Solution downtime?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
Service credits will be calculated by multiplying the "Service Credit Percentage" by the fees actually paid by Hotel for the PMS Solution during the calendar month in which HotelKey failed to satisfy the "Monthly Uptime Availability" service level.
For the avoidance of doubt, the fees actually paid by Hotel for the PMS Solution will only include those fees set forth in the "Solution and Pricing" section of the cover page of this Agreement and will not include any fees, charges, or expenses arising from any collateral offerings (or any other services, technology, or other offerings that are not the PMS Solution).
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, service credits for PMS Solution downtime are calculated based on specific fees. The fees included are those explicitly outlined in the "Solution and Pricing" section located on the cover page of the agreement. This means that only the fees directly related to the PMS Solution, as stated in that section, are considered when determining the service credit amount.
Fees, charges, or expenses that arise from collateral offerings or any other services, technology, or offerings that are not part of the PMS Solution are excluded from this calculation. This distinction is important for Even Hotels franchisees to understand, as it clarifies that only the core PMS Solution fees contribute to the service credit calculation in the event of downtime.
For an Even Hotels franchisee, this means carefully reviewing the "Solution and Pricing" section of their agreement to identify exactly which fees are eligible for service credits. It also means understanding that additional services or technologies they might use in conjunction with the PMS Solution will not be factored into any downtime-related service credit calculations. This ensures that the service credit is directly tied to the performance of the core PMS Solution as defined in the agreement.