What is the 'FastConnect SD-WAN solution' that Even Hotels uses?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
You must also obtain ongoing maintenance and support for the required PMS software, including upgrades and new versions (see Items 8 and 11) and other software including operating system upgrades and endpoint protection software. The endpoint protection software is part of the Total Protection for Network (ToPS), which will be administered and managed by AT&T via the FastConnect SD-WAN solution. Oracle will bill you and collect the fee from you for the required PMS software support and the PMS Provider provides the support.
Source: Item 6 — OTHER FEES (FDD pages 30–52)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, the FastConnect SD-WAN solution is related to the Total Protection for Network (ToPS) system. This system is administered and managed by AT&T.
For a prospective franchisee, this means that Even Hotels requires a specific network security system (ToPS) that is managed through AT&T's FastConnect SD-WAN solution. The franchisee will need to obtain this software, and it appears that the endpoint protection software is a component of the ToPS system.
Oracle will bill the franchisee directly for the required PMS software support, while AT&T manages the ToPS system via the FastConnect SD-WAN solution. The FDD also mentions the need for ongoing equipment maintenance for the PMS hardware, arranged through either SCH or an approved vendor, with costs varying based on technology needs. Franchisees should clarify with Even Hotels and AT&T the specific costs, service level agreements, and support details associated with the FastConnect SD-WAN solution and the ToPS system to fully understand the financial and operational implications.