What document must Even Hotels comply with to receive PCI-Validated Point-to-Point Encryption Secure Switching?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
PIM Compliance: Hotel shall be responsible for procuring and maintaining, at its sole cost, all hardware, software and data communication and connectivity required to connect to the FreedomPay system and services (the "FreedomPay Solution").
Delivery of PCI-Validated Point-to-Point Encryption Secure Switching is subject to Hotel's compliance with the FreedomPay P2PE Instruction Manual (the "PIM") and Hotel's acknowledgement of such compliance in the form set forth on Exhibit 1 to Attachment 1 (PIM Acknowledgement) to this Attachment.
In the event Hotel does not comply with any obligation under the PIM, IHG may, but shall not be obligated, to perform any such obligation or otherwise mitigate such non-compliance, in which event IHG may charge Hotel reasonable fees to compensate IHG for such mitigation, including, without limitation, charging the then current list price for the applicable IHG services.
Further, a failure to comply with the PIM or the requirements of Section 3 below will result in the disallowance of the benefits to Hotel described in the PIM.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, to receive PCI-Validated Point-to-Point Encryption Secure Switching, the hotel must comply with the FreedomPay P2PE Instruction Manual, also known as the PIM. Furthermore, the hotel must acknowledge this compliance in the form set forth on Exhibit 1 to Attachment 1, referred to as the PIM Acknowledgement. This acknowledgement is a required part of the agreement to ensure that the hotel understands and agrees to adhere to the guidelines outlined in the PIM.
Compliance with the PIM is not optional; failure to comply can result in the disallowance of benefits described within the PIM. IHG (Six Continents Hotels, Inc.) may choose to assist the hotel in meeting these obligations, but it is not required to do so. If IHG does provide assistance, the hotel will be charged reasonable fees, potentially including IHG's current list price for the services rendered. Therefore, it is crucial for franchisees to understand and adhere to the PIM to avoid additional costs and maintain the benefits of the PCI-Validated Point-to-Point Encryption Secure Switching.
The PIM is provided solely for informational purposes and as a program implementation guideline for PCI DSS scope reduction. It is based on PCI P2PE and/or DSS guidelines in effect as of the date of the manual. FreedomPay disclaims liability for any errors or omissions in the PIM and does not validate or warrant merchant compliance with PCI DSS or merchant eligibility for any validation or other accreditation standards. Franchisees should not construe anything in the PIM as a representation or warranty of any nature whatsoever.
Even Hotels franchisees should be aware that FreedomPay's review or approval of merchant systems or processes does not constitute a representation or warranty by FreedomPay of merchant system effectiveness or suitability and shall not be deemed to transfer risk or liability to FreedomPay. The use of any POI device other than a FreedomPay-approved POI device is at the merchant's sole risk. Data processing by FreedomPay does not constitute a warranty that the merchant is within the scope of the FreedomPay P2PE Solution, and FreedomPay makes no warranties, express or implied, including warranties of merchantability or fitness for a particular purpose or otherwise.